# RMA Policy
**Last Update: April 2026** To submit a request for a RMA, after receiving approval from Horystech Support Team, you can follow these steps: 1. Download the RMA form in PDF format from this page ([RMA Form](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCpH2e1FKavvEI1buNd0t%2Fuploads%2FPFk7G0dpS0e0cBWwAFu5%2FRMA%20Form%20and%20Policy_HORYS%20GLOBAL%20ELECTRONICS%20TRADING%20LLC.pdf?alt=media\&token=ed71e317-c7cb-4ad3-8afb-9d1a68e20cdb)); 2. Fill out the necessary information on the form, including your contact details, the reason for the return, and any other relevant information; and 3. Once you have completed the form, you can submit it to the Horys Technologies Customer Support team via the online support portal at [Support](https://support.horystech.com/support/home) selecting the category ‘RMA Request Form’. ## Return Merchandise Authorization Policy This Return Merchandise Authorization Policy (“RMA Policy” or “Policy”) governs the return or replacement of LayerK Hardware Products, including but not limited to: LK One Smartphone, xK Computer Devices, AiX Home Station Devices, Nx1 Home Station Machines, (“Hardware”), to Horys Technologies (“Supplier”) from individuals/businesses purchasing the Hardware (“Purchaser”) sold on [the third party shop](https://www.horystech.com/) (“Third Party Shop”). ## 1. GENERAL PROVISIONS This RMA Policy is applied in conjunction with the Supplier’s [Terms and Conditions](https://docs.horystech.com/legal-documents/terms-and-conditions) and Delivery Conditions, and all other Policies and Agreements you have agreed to while purchasing the Hardware. This Policy governs the procedure for submitting and processing requests for repair or replacement of Hardware. Not all approved claims require physical return of the Hardware, and the Supplier may determine that a warranty claim can be processed based on supporting evidence submitted by the Purchaser. ## 2. RETURNS 2.1. The Hardware may only be returned for repair or replacement subject to the terms of [Delivery, Warranty, Return and Refund Policy](https://docs.horystech.com/legal-documents/delivery-warranty-and-return-policy) and this Policy. The Supplier does not issue any refunds for the Hardware under any other circumstances. 2.2. Returned Hardware will be governed by the applicable Warranty plan and/or the applicable Policies, subject to Clause 4 of this Policy. 2.3. The submission of an RMA request does not by itself guarantee approval of repair, replacement, or return. All requests are subject to review by the Supplier or its authorized service providers. ## 3. WARRANTY 3.1. Warranty is subject to the specific hardware or Service you purchase in accordance with Delivery, Warranty, Return and Refunds Policy. 3.2. The Purchaser may be required to provide proof of purchase, order details, serial number, and any other information reasonably requested by the Supplier to verify warranty eligibility. 3.3. The remedies available under warranty are limited to those expressly stated in the applicable warranty terms and this Policy. ## 4. PROCESS FOR RETURNING DEFECTIVE HARDWARE 4.1. If you are eligible, under your valid warranty plan, to send your Hardware back to the Supplier to be repaired or replaced, the process for doing so is as follows: 4.1.1. Submit a request at [https://support.horystech.com/support/home.new](https://support.horystech.com/support/home), providing as many details as possible, including screenshots and videos; 4.1.2. Our Customer Support will review the submission and if you are applicable for a return and repair or replacement of your Hardware, they will issue you an RMA number and instructions on how to fill the RMA Form; 4.1.3. Once you receive the RMA number, form and full details for shipping, please fill in the RMA Form entirely and send it to the support team. Then, if requested, place the Hardware in a box with a size similar to the Hardware itself (not oversized) in order for it to be shipped to the Service Centre. 4.1.4. It is the sole responsibility of the Purchaser, if requested, to ship the Hardware to the provided Service Center address within ten (10) days after receiving approval for the RMA. If the Purchaser fails to return the Hardware within the period specified in this Clause, the Supplier may close or cancel the RMA request, without prejudice to the Purchaser’s right to submit a new request, subject always to the applicable warranty period and any mandatory law. 4.1.5. When your returned Hardware has been received by the Service Centre, you will receive a confirmation via email from the Customer Support Team; 4.1.6. The Supplier repair services will assess the Hardware and determine the course of action according to your warranty plan as to how the Hardware can be remedied. Such determination shall be communicated to you by the Support Team. 4.2. The Supplier may require proof of dispatch of the Hardware. The Purchaser shall be solely responsible to obtain all necessary documentation including shipping records, tracking details, customs documents, or other dispatch documentation reasonably requested by the Supplier and pay all requisite fees and costs to satisfy such a request. The Supplier shall not be responsible for loss, delay, or damage occurring during return transit where the Purchaser has arranged shipment, except to the extent required by applicable mandatory law. 4.3. All additional fees for returning the Hardware will be borne by the Purchaser. 4.4. The Supplier reserves the right to reject any claim where the information provided is incomplete, inaccurate, misleading, fraudulent, insufficient to verify the issue, or otherwise falls outside the scope of applicable warranty coverage. ## 5. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, the Supplier and its employees and agents will under no circumstances be liable to you or any subsequent owner of the Hardware for any indirect or consequential damages resulting from Supplier’ obligations under this RMA Policy. The Supplier specifically does not warrant that (i) it will accept returns, (ii) refund any refused deliveries or (iii) issue a return or refund. The benefits conferred by this Policy are in addition to any rights and remedies provided under consumer laws and regulations, to the extent that liability under such laws and regulations may be limited. ## 6. FORCE MAJEURE Supplier shall bear no liability under or be deemed to be in breach of this Policy for any delays or failures in performance of this Policy which result from Force Majeure. The party subject to the Force Majeure event shall promptly notify the other party in writing when such the event causes a delay or failure in performance and when it ceases to do so. ## 7. CONTACT US Our Customer Support team will be happy to assist you with any matters concerning this Policy at [https://support.horystech.com/support/home.new](https://support.horystech.com/support/home). ## 8. APPLICABLE LAW AND DISPUTE RESOLUTION This Policy and its interpretation shall be governed by the laws of the Emirate of Dubai. For any disputes that cannot be amicably resolved, the courts of Dubai shall have exclusive jurisdiction to resolve. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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