# What is HORYS Technologies? HORYS Technologies is a hardware-first company focused on crafting cutting-edge computing devices with distinctive design and performance. From smartphones to powerful desktop units, our products are engineered to deliver secure, seamless digital experiences. Alongside our hardware innovation, we also offer software development and robust server hosting solutions to complete a fully integrated digital ecosystem.
## We craft innovation. HORYS Technologies company provides two types of services: 1. **Innovative Hardware and Software Development** 2. **Server Hosting and Infrastructure Management** {% hint style="success" %} Our mission is to create secure services and devices that empower individuals to stay ahead in a rapidly evolving digital landscape. {% endhint %} ### Software and Hardware Development We design and build next-generation devices that simplify the interaction between users and the evolving landscape of artificial intelligence and machine learning. Our hardware is crafted with a strong focus on security, performance, and user-centric design. {% content-ref url="/pages/avaj9G9KgV7nwioVpDHr" %} [Product Classes](/product-classes/computer-hardware) {% endcontent-ref %} ### Server Hosting and Management We offer scalable, high-performance hosting solutions tailored to support modern digital ecosystems with reliability and flexibility. {% content-ref url="/pages/IsCLZ8TFQZbIHw5aiPOm" %} [Services](/services/server-hosting-and-management) {% endcontent-ref %} # Mission and Values
### Mission Our mission is to create secure services and devices that empower individuals to stay ahead in a rapidly evolving digital landscape. ### Values **Innovation**: We continuously strive to stay at the forefront of the rapidly evolving tech landscape, developing state-of-the-art products and services to meet the needs of our clients. **Security**: We prioritize the safety and privacy of our clients by incorporating robust security measures into our software, hardware, and server infrastructure. **Reliability**: We ensure the reliability and uptime of our hosting services through constant monitoring, maintenance, and technical support. **Collaboration**: We believe in the power of partnerships, working closely with our partners to deliver a comprehensive suite of products and services. **Adaptability**: We embrace change and adapt to the ever-evolving world of technology, continuously refining our offerings to stay relevant and competitive. # Company HORYS TECHNOLOGIES LTD is a Leading Tech company providing hardware solutions, software solutions and server management
## Company **HORYS TECHNOLOGIES LTD** Registered address:\ Aleman, Cordero, Galindo & Lee Trust (BVI) Limited, 4th Floor, Omar Hodge building, Road Town, Tortola, VG 1110, British Virgin Islands\ Company number: 2119727 # Computer Hardware Horys Hardware Solutions - The xK Series of Computer Hardware offers a range of high-performance devices, designed to combine cutting-edge technology, sleek design, and seamless connectivity.
The xK Series of Computer Hardware offers a range of high-performance devices, designed to combine cutting-edge technology, sleek design, and seamless connectivity. These devices unlock new possibilities in the digital world, allowing users to connect effortlessly to decentralized applications and perform network tasks with ease. Every device comes with a 1-year warranty, and users can enjoy extended coverage for up to 2 years with the [ONE Care Warranty Extension.](/legal-documents/onecare-policy) | Products | | ---------------------------------------------------------------------------------- | | [xK Computer 500](#id-500) | | [xK Computer 1000 ](#xk-1000-durability-meets-performance) | | [xK Computer 5000 ](#xk-5000-high-performance-and-versatility-redefined) | | [xK Computer 10000](#xk-10000-ultimate-power-and-scalability) | | [xK Computer Validator](#xk-validator-security-precision-and-superior-performance) | Computer Device for institutions apply here: *** ### xK 500: Compact, Efficient, and Portable

xK 500

The xK 500 is a compact and efficient xK Computer Device, offering powerful computing in a portable form factor (14 x 13 x 6 cm). Its premium plastic casing ensures durability and lightweight construction, suitable for small-scale digital tasks. With dual-band 2.4Ghz/5Ghz Wi-Fi, along with WAN and LAN ports, the xK 500 ensures seamless network connectivity. Powered by an ARM processor and an external 12V adapter, it provides an optimal balance between performance and energy efficiency. This device is backed by a 1-year warranty, with the option to extend coverage to 2 years through the ONE Care Warranty Extension. *** ### xK 1000: Durability Meets Performance

xK 1000

The xK 1000 combines durability and advanced performance in a compact design, encased in a robust aluminum shell for enhanced protection and heat dissipation. The ARM processor delivers efficient computing power for demanding tasks, while the dual-band 2.4Ghz/5Ghz Wi-Fi and WAN/LAN port configuration enable stable and reliable connectivity. Powered by an external 12V adapter, the xK 1000 is designed to handle more intensive digital applications. Covered by a 1-year warranty, the warranty can be extended to 2 years with the ONE Care Warranty Extension. *** ### xK 5000: High Performance and Versatility Redefined

xK 5000

The xK 5000 offers a significant step up in processing power and versatility. Housed in a durable 16 x 14 x 8 cm aluminum case, this device is powered by an Intel® Core™ i5 processor, making it suitable for more complex digital tasks. Dual-band 2.4Ghz/5Ghz Wi-Fi, along with WAN and LAN ports, ensure fast and secure connectivity. Operating with a 110-240V power input, the xK 5000 is versatile, designed to adapt to various usage scenarios. It comes with a 1-year warranty, with the option to extend coverage to 2 years through the ONE Care Warranty Extension. *** ### xK 10000: Ultimate Power and Scalability

xK 10000

The xK 10000 is engineered for large-scale operations, featuring a durable 20 x 15 x 10 cm aluminum case and powered by an Intel® Core™ i5 processor. Its dual-band 2.4Ghz/5Ghz Wi-Fi and WAN/LAN port configuration enable constant and stable connectivity, while the 110-240V power input offers flexibility in operational environments. Designed for scalability, the xK 10000 is suitable for more demanding digital network tasks. Protected by a 1-year warranty, the device can be upgraded to a 2-year warranty with the ONE Care Warranty Extension. *** ### xK Validator: Security, Precision, and Superior Performance

xK Validator

The xK Validator is the pinnacle of the xK Series, designed for maximum security and processing power. Its sleek black aluminum casing (20 x 15 x 10 cm) houses an Intel® Core™ i7 processor, ideal for high-performance validation tasks. Dual-band 2.4Ghz/5Ghz Wi-Fi, WAN, and LAN ports ensure consistent connectivity, while the 110-240V power input supports continuous operation for critical tasks. Backed by a 1-year warranty, extendable to 2 years with the ONE Care Warranty Extension, this device provides the highest level of performance and reliability. ## XK Computer Device Specifications Understanding the technical specifications of your XK Computer Device is essential for seamless integration into your setup. Below is a detailed breakdown of the weight specifications for each model, including the total weight with packaging, the standalone device weight, and the power adapter details.
Product ModelWeight (With Box)
[KG]Weight (Device Only) 
[KG]Weight (Power Adapter)
[KG]
XK 5001.20.40.10
XK 10001.20.50.10
XK 50002.21.2Inbuilt
XK 100002.71.5Inbuilt
XK Validator2.71.5Inbuilt
Each model is designed for optimal performance, ensuring a lightweight yet powerful computing experience. For models with inbuilt power adapters, no external unit is required, streamlining the setup and enhancing efficiency. # Product Certifications Our products, Horys Hardware, Software Solutions and Server Management comply with industry standards and have obtained various certifications to ensure their quality and safety.
## Product Certifications Our products meet industry standards and have received various certifications to ensure their quality and safety. ![](/files/atKQMpvNPYJij5UqMdCE)![](/files/yKC9Rjwm1r9fAxjh9QjB)![](/files/XJ1SmW21ISDUTOKSj8cv)![](/files/NHm3wBNmTqQdbGBldhOq) | Certification Name | Countries | Cities | | ---------------------------------------------------------------- | ------------------------- | ----------------------------------------------------- | | CE (European Conformity) | European Union | All countries in the EU | | RB (Russia) | Russia | Moscow and other major cities | | FCC (Federal Communications Commission) | United States | New York, Los Angeles, Chicago, and other cities | | RCM (Regulatory Compliance Mark) | Australia and New Zealand | Sydney, Melbourne, Auckland, and other cities | | MIC (Ministry of Internal Affairs and Communications) | Japan | Tokyo, Osaka, Kyoto, and other cities | | JATE (Japanese Approval for Telecommunications Equipment) | Japan | Tokyo, Osaka, Kyoto, and other cities | | WPC (Wireless Planning and Coordination) | India | New Delhi, Mumbai, Bangalore, and other cities | | BIS (Bureau of Indian Standards) | India | New Delhi, Mumbai, Bangalore, and other cities | | Anatel (National Telecommunications Agency) | Brazil | Sao Paulo, Rio de Janeiro, Brasilia, and other cities | | MTC (Ministry of Transport and Communications) | Peru | Lima, Cusco, Arequipa, and other cities | | MinTIC (Ministry of Information Technologies and Communications) | Colombia | Bogota, Medellin, Cali, and other cities | # LK One Smartphone Horys Hardware Solutions - HORYS Technologies produced the LK One smartphone, this phone is packed with features such as an all-day battery, and high-resolution cameras.
## LK One Smartphone HORYS Technologies produced the LK One smartphone. This smartphone is packed with features such as an all-day battery, and high-resolution cameras. * OctaCore MTK 2.4 Ghz * 12GB RAM * IPS 6.78” FHD+ @ 120Hz 396 DPI * Sony 64MPX Main Camera with Macro and Zoom * 6100 mAh Battery Power *The actual product may slightly vary in design, color, and size. Please read the description of the product for a complete understanding of its specifications.* Please note that our products are only prepared to work in the countries where we ship. This means that if you order a Phone and then move to another country that is not on our list, the Phone may not function properly for calls and internet connections. # Membership Horys Technologies Access Membership. Whether it’s priority customer support, early access to products, or consultations, Access Membership ensures you’re always a step ahead.
### ACCESS Membership * **Brief Overview** Access Membership provides seamless entry into the ecosystem, granting users access to essential tools, resources, and exclusive opportunities within the blockchain and digital landscape. * **Extended Description** Access Membership is designed for users who seek to engage seamlessly with decentralized ecosystem. It offers a curated selection of tools, resources, and early access to new features and product launches. This membership empowers you to fully explore decentralized technologies, participate in community-driven activities, and benefit from member-exclusive discounts and offers. * **Specs/Features** * Platform Access: Engage with decentralized tools and applications effortlessly. * User-Friendly Experience: Simplified navigation and onboarding, suitable for all experience levels. * Exclusive Member Discounts: Enjoy special pricing and exclusive product access. * Early Access Benefits: Gain early previews of upcoming features and product launches. *** **Important Notice:**\ As of March 19, 2025, the Premium Membership is no longer available for new purchases. Users who acquired the premium membership prior to this date will retain their full premium benefits and complete access to historical transactions and membership details. Existing premium members will experience no disruption or change in their current membership benefits. Users interested in acquiring downline or SuperNode eligibility must separately purchase the referral program License. The Access Membership remains necessary to access the ecosystem. # Exclusive Warranty Campaign: Peace of Mind for 5 Years! We're excited to announce a special promotional offer to reward your loyalty and trust: **🎉 Promo Offer:** If you purchased or paid for the delivery of your Computer Device starting from December 2024 and have activated One Care, you automatically receive an extended warranty covering your device for 5 years!
**✅ Standard Manufacturer’s Warranty:** Every device purchased comes with a standard 1-year warranty, covering manufacturing defects and malfunctions.
**✅ Extended Warranty (xK Computer Care Policy Plan):** Normally an optional 12-month extended warranty renewed annually. But with this special campaign, your One Care activation ensures 5 full years of warranty coverage at no additional annual cost!
**⚠️ Important Clarifications:** *Coverage Period: With this campaign, you receive 5 years of warranty coverage, matching the typical license duration (3-5 years), providing complete peace of mind.* *Cost Transparency: For qualifying devices, the usual annual warranty fee (typically around $2750 per year depending on your model) is waived for 5 years.* *Rewards & Mintings: The warranty covers hardware and functionality but does not include compensation for potential missed rewards or mintings during downtime. Regular device checks are recommended to minimize downtime.*
**📌 What Does Your Warranty Cover?** Your 5-year warranty includes: \- Priority hardware support \- Repair services (parts and labor) \- Replacement of defective components \- Comprehensive technical support and guidance Take advantage of this fantastic opportunity and enjoy worry-free operations! # Server Hosting and Management Horys Server Hosting and Management - Our servers are built with high-quality hardware and components that have been thoroughly tested and approved by our experts | Join us
## Server Hosting and Management Our **Linux Virtual Private Server (VPS) hosting** **solutions** are designed to meet all of your business needs and are scalable to accommodate growth. With a range of Linux distributions available, you can choose the operating system that best suits your requirements. Our **servers** are built with high-quality hardware and components that have been thoroughly tested and approved by our experts. This guarantees that your server infrastructure is reliable and performs effectively. Our Linux VPS hosting plans come with: 1. **Root access**, to provide complete control over your server environment. This means you can customize your server's configuration to suit your specific needs, install any software you require, and run your own applications. 2. **Solid-state drive (SSD) storage**, which provides high-speed access to your data and applications. This enables fast read and write speeds, ensuring a smooth and responsive user experience for your customers. 3. **1 Gbps network speed**, ensuring that your website or application is always accessible to your users with minimal latency. Additionally, our Linux VPS hosting plans are suitable for long-term scaling, providing a flexible and cost-effective solution for businesses of all sizes. HORYS Technologies guarantees **100% uptime**, meaning your website or application will be available to your users around the clock without any downtime. With our reliable and high-performance Linux VPS hosting solutions, you can be confident that your business will have the resources and infrastructure it needs to succeed. {% hint style="info" %} We provide technical support **24/7, 365 days a year**. Our expert teams are always available to help with any issues that may arise, ensuring that servers are running smoothly and efficiently. {% endhint %} # Access Annual Memberships Access Memberships - Members enjoy significant discounts on HORYS Technologies' advanced products, accessories, and services, plus special coupons and promo codes
Join and unlock a world of technology with our Annual Membership. For just **$45\***, you can immerse yourself in a community dedicated to innovation, education, and exclusive benefits. Our membership is designed for tech enthusiasts, professionals, and anyone eager to stay at the forefront of technological advancement. As a member, you'll enjoy significant discounts on HORYS Technologies cutting-edge electronic products, accessories, and services, ensuring you're equipped with the latest in tech without breaking the bank. Our special coupons and promotional codes provide additional savings, offering even more value to your membership. *\*Effective August 4th* *** ### Membership Benefits: * **Membership Name:** Annual Memberships * **Price:** **$45** * **Membership Duration:** Valid for one year from the date of payment, renewable annually. * **Access to Exclusive Discounts:** Enjoy significant discounts on a wide range of HORYS Technologies electronic products, accessories, and services. * **Coupons:** Receive special coupons and promotional codes that can be redeemed for additional savings on HORYS Technologies products and services. * **Participation in Special Events:** Gain exclusive access to HORYS Technologies special events, including product launches, hands-on workshops, and thought-provoking tech seminars. * **Newsletter Subscription:** Stay informed about the latest tech news, product updates, and exclusive member offers through our monthly newsletter. * **Community and Networking:** Connect with like-minded tech enthusiasts, professionals, and experts through Memberships online community forums, discussion boards, and networking events. * **Tech News and Updates:** Access curated news articles and in-depth analysis on emerging technologies, trends, and breakthroughs in the tech industry. * **Deep Understanding of New Technologies:** Benefit from educational resources, whitepapers, and exclusive content that provides in-depth insights into cutting-edge technologies. * **Free Webinars:** Participate in free webinars hosted by HORYS Technologies experts, industry leaders, and innovators. These webinars cover a wide range of tech topics and provide opportunities for Q\&A sessions. *** **Important Notice** As of March 19, 2025, the Advantage ($99) membership is discontinued for new purchases. Existing premium members who purchased before this date will continue to retain their benefits until the end of their current membership period. The Membership remains available for all new users. Users interested in receiving referral rewards or SuperNode eligibility must separately purchase the referral program License. The Membership remains necessary to access the ecosystem. {% hint style="info" %} [Membership Terms](/legal-documents/access-membership-terms) {% endhint %} # Contact us Contact us - We use a support ticket system to simplify requests and enhance service. Each request receives a unique ticket number, allowing you to track progress and responses online.
## Contact us ### Support Center To streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number, which you can use to track the progress and responses online. For your reference, we provide complete archives and a history of all your support requests. A valid email address is required to submit a ticket. {% hint style="success" %} Click here to contact our support center: [https://support.horystech.com](http://support.horystech.com) {% endhint %} # Order and Payment Horys Technologies - Order and Payment. Check how to order and pay. Horys is the leading tech company providing hardware solutions, software solutions and server management.
# How do I know if my order has been successfully placed? Horys Technologies - How do I know if my order has been successfully placed? Once your order has been placed successfully, you will see a success message. You will also receive an email confirmation
## How do I know if my order has been successfully placed? Once your order has been placed successfully, you will see a success message. You will also receive an email confirmation of your order. # What payment methods do you accept? Horys Technologies - What payment methods do you accept? We accept credit card payments using Visa and Mastercard. Enjoy our hardware and software solutions & server management
## What payment methods do you accept? We accept credit card payments using Visa and Mastercard. # How do I contact your customer support? Horys Technologies - How do I contact your customer support? To contact our support team, open a ticket. Click on \[Need help? Create ticket] to open a new ticket or check the status of an existing one
## How do I contact your customer support? To contact our support team, open a ticket on: * Click on \[Need help? Create ticket] to open a new ticket or check the status of an existing one. * Click on the \[Customer Support] link at the bottom of the screen. You will be directed to a page where you can open a new ticket or check the status of an existing one. # Where Does Horys Deliver? This list identifies the countries and jurisdictions to which Horys does not offer delivery services. Customers should review this list carefully before placing an order.
## Restricted Countries and Jurisdictions This list identifies the countries and jurisdictions to which Horys does not offer delivery services. Customers should review this list carefully before placing an order. | Afghanistan | Mali | | -------------------------------- | ------------------ | | Belarus | Myanmar (Burma) | | Burundi | Nicaragua | | Central African Republic | North Korea (DPRK) | | Cuba | Russia | | Democratic Republic of the Congo | Somalia | | Eritrea | South Sudan | | Guinea-Bissau | Sudan | | Iran | Syria | | Iraq | Ukraine | | Lebanon | Venezuela | | Libya | Yemen | | | Zimbabwe | #### # Email Horys Technologies - For general inquiries or support, please reach out to us via email. Feel free to contact us, and we’ll be happy to assist you!
## Email {% hint style="info" %} General query: [info@horystech.com](#email) {% endhint %} {% hint style="info" %} Support: [support@horystech.com](#email) {% endhint %} # Online Store Certifications # Terms and Conditions Horys Technologies - Our Terms and Conditions outline the rules, guidelines, and agreements that govern your use of our services, products, and website.
**Last Updated: June 2026** These Terms and Conditions (“Terms”) are made between the customer (“Customer(s)”, “you”, “your”) and Horys Technologies LTD, company incorporated under the laws of the British Virgin Islands (“Horys”, “we”, “us”, “ours”) and govern your access to and use of all parts of the website and mobile application branded as Horys and referring to the domain[ http://horystech.com/](http://horystech.com/) (the “Website”). These Terms explain how the user (the “User”, “you” or “your”) may use Horys website and any of its content. You should read, understand, and agree to these Terms before using our Website. By using or accessing the Website, you agree to be bound by these Terms and all supplementary agreements, including the Privacy and Cookies Policy, the Delivery, Warranty, Return and Refund Policy, and any other subsequent agreement related to the present document and the operations of Horys, which are considered supplementary and an integral part of the present document. Any content is provided for your general information and educational purposes only, to inform you about Horys, our products, features, services, and other third-party partners (the “Third-Party Partners”), and Third-Party Partners Websites that may be of interest. The information provided here by Horys does not constitute technical, investment, financial, or legal advice, or any other type of recommendation. Users shall exercise independent judgment, conduct their own due diligence, and seek professional advice before purchasing and using any of the services and products available on our Website. These Terms may be made available in several languages for educational purposes and ease of reference only. In case of any inconsistency between the English version and a translated version, the English version shall prevail. ## 1. ELIGIBILITY 1.1. Customer refers to, either a natural person who is at least 18 years of age possessing legal capacity and the requisite authority to agree to these Terms, or a legal entity with the necessary authorization to enter into these Terms on behalf of the entity. 1.2. Eligibility requirements for accessing certain Third-Party Partner Websites may vary. Some of these Third-Party Partner Websites may allow minors to access their services. Users should carefully review and comply with the specific terms and conditions, age restrictions, and guidelines in each Third-Party Partner Website. Horys is not liable for any disparities in eligibility criteria among the Third-Party Partner Websites. Customers are encouraged to contact the specific Third-Party Partner Website directly for clarification on their access and eligibility requirements. Your access to Third-Party Partner Websites through our Website is contingent upon your compliance with the respective Third-Party Partner Website's terms and conditions, as well as any applicable laws and regulations in your jurisdiction. 1.3. We reserve the absolute right not to accept any and/or all individuals, organizations, groups, and/or Users from specific countries, that have established or possible connections to predicate offenses and/or sanctions imposed by the Office of Foreign Assets Control (OFAC), European Union (EU), United Nations Security Council (UNSC), the Organization for Security and Cooperation in Europe (OSCE) and other in-country local lists, including but not limited to sanctions lists and terrorist lists. 1.4. If a User decides to use the platform or third-party websites, being geographically located in countries sanctioned by the Office of Foreign Assets Control (OFAC), European Union (EU), United Nations Security Council (UNSC), the Organization for Security and Cooperation in Europe (OSCE) and other in-country local lists, the User automatically becomes obliged to follow all relevant local and international regulations, subject to the type of sanctions provided for in the respective lists. ## 2. ACCESS MEMBERSHIP 2.1. To access and use our Website and the benefits being offered on it, upon registration on a Third Party Platform platform (“Third Party Platform”), the User shall join the Access Membership (“Access”). The membership is subject to the payment of an annual subscription fee, the amount of which is determined and may be updated from time to time at the Third Party Platform’s sole discretion. The fee shall be paid in supported payment methods available on the Third Party Platform. The subscription is valid for one year from the date of payment and is renewable annually. Any changes to the subscription fee shall (i) not affect current subscriptions during their validity period, and (ii) apply only upon renewal or to new subscriptions. Once paid, the subscription fee is non-refundable. **2.2. Benefits of the membership include:** 2.2.1. Significant discounts on a wide range of Horys electronic products, accessories, and services. 2.2.2. Gain exclusive access to Horys’ special events, including product launches, hands-on workshops, and thought-provoking tech seminars. Members will be given the opportunity to RSVP for these events before the general public. 2.2.3. Newsletter subscription to stay informed about the latest tech news, product updates, and exclusive member offers through our monthly newsletter. 2.2.4. Community and networking to connect with like-minded tech enthusiasts, professionals, and experts through the online community forums, discussion boards, and networking events. 2.2.5. Access to curated news articles and in-depth analysis on emerging technologies, trends, and breakthroughs in the tech industry. The newsletter will be delivered to the email address provided during registration. 2.2.6. Benefit from educational resources, whitepapers, and exclusive content that provides in-depth insights into cutting-edge technologies to deeply understand new technologies. 2.2.7. Participate in free webinars hosted by Horys experts, industry leaders, and innovators. These webinars cover a wide range of tech topics and provide opportunities for Q\&A sessions. 2.3. Fees are non-refundable for members joining our membership once payment is processed. Therefore, all the membership benefits are granted and available for the full duration of each membership period, equivalent to a one (1) year membership. 2.4. The membership Privacy Policy is governed by the general terms of our Privacy and Cookies Policy. Therefore, Members shall read and understand all related documentation available on our Website. 2.5. By becoming a member, you agree to abide by these Terms and Conditions and the Privacy and Cookies Policy outlined on our Website. If you have any questions or concerns regarding your membership or our privacy practices, please do not hesitate to contact us at . ## 3. PRODUCTS AND SERVICES 3.1. Horys develops a range of hardware (“Products”), as can be found on our Website. 3.2. As a Customer, you acknowledge that each hardware is sold on an ‘as is’ and ‘as available’ basis, determined by availability. Product ranges will change from time to time. 3.3. Horys makes no warranties or representations that the hardware will be fit for any purpose other than the ones explicitly stated on our Website and in the product descriptions. All Products available on our Website are for personal use only. Products are not authorized for commercial or industrial use unless explicitly stated otherwise. 3.4. Each hardware may be subject to additional terms and conditions, in which case these Terms will be duly incorporated and shall be interpreted alongside the specific Product’s terms and conditions. *3.5. Images and colors of Products shown on our Website are for visual representation purposes only. The actual images, colors, dimensions, shapes (including variances from display settings used on the Website) may not accurately reflect the original Product. Accurate specifications of each Product are provided in addition to visual representations, and it is your sole responsibility to ensure these specifications meet your intended purpose.* 3.6. As a Customer, you acknowledge and agree that all hardware sold by Horys is manufactured in China. This information is provided for transparency purposes only and does not affect the terms of sale, warranty, or functionality of the products. ## 4. ACCOUNT SET UP 4.1. In order to make any online purchase, you will need to create an account on the Third Party Platform. The registration process on the Third Party Platform is mandatory. By utilizing your account, you affirm and assure that you will employ the account strictly for your own use and/or for the use of your legal entity when applicable. You commit not to employ the Account on behalf of any third party unless explicit legal authorization has been granted by us beforehand. 4.2. Upon registration with the Third Party Platform, you will be subjected to a specified onboarding process designed to validate your information and facilitate the internal onboarding process. As part of this process, you must create a robust password, preserve it from any unauthorized use, and consent to abide by the Third Party Platform specified Terms, privacy and cookies policy, as well as any regulatory requirements applicable to the Third Party Platform. 4.3. KYC and data collection procedures will be conducted and completed on the Third Party Platform where the account is created. 4.4. In providing the above-mentioned information, you represent and warrant that the information is accurate and authentic. If there are any grounds for believing that any of the information you provided is incorrect, false, outdated, or incomplete, we reserve the right to send you a communication demanding corrections or to suspend or terminate all/part of our Services we provide you. If we are unable to reach you with the contact information you provided, you shall be fully liable for any loss or expense caused to us during your use of our Services. 4.5. By agreeing to these Terms, you provide consent for us to conduct inquiries, either directly or through third parties, as we may deem necessary to verify your identity or to safeguard both you and us against fraud and related crimes, which encompass identity theft, wire fraud, and forgery. Based on the outcomes of such inquiries, we reserve the right to take appropriate actions that we reasonably consider essential. Additionally, you explicitly acknowledge and consent that if required, your personal information may be disclosed to governmental institutions or authorities. ## 5. INTELLECTUAL PROPERTY RIGHTS 5.1. These Terms grant limited license to access and use our Website and hereby you agree that all the text, graphics, user interfaces, visual interface, images, logos, sounds, process flow diagrams, computer code, programs, software, products, information, and documents, design, structure, page headers, layout of any content included in our Website are exclusively owned by Horys. 5.2. All intellectual property (IP) rights, including but not limited to patents, copyrights, trademarks, trade secrets, and any other proprietary rights, registered or not registered, associated with the Website, its technology, software, content, designs, logos, and any related materials, collectively referred to as ("Horys IP"), are and shall remain the sole and exclusive property Horys. 5.3. Each third-party website connected through the Website operates under its own terms and conditions, including its separate intellectual property rights and use policies. Users acknowledge and agree that any content, technology, trademarks, logos, and other intellectual property associated with the Third-Party Partner Websites ("Partner IP") are owned by their respective Third-Party Partner Websites. 5.4. Customers shall adhere to the intellectual property policies and terms of use of each third-party website when interacting with their content and services. Any use of Partner IP outside the scope of these terms may result in actions taken by the respective Third-Party Partner Websites. 5.5. Customers shall not use, reproduce, distribute, modify, create derivative works from, or engage in any activity that infringes upon the intellectual property rights of Horys, or any Third-Party Partner. Unauthorized use of intellectual property is strictly prohibited and may lead to legal action. ## 6. RISK DISCLOSURE 6.1. Horys’ hardware products are provided independently from any activities or services that may be carried out by Third-Party Partners. While certain integrations or services may be facilitated through the Third-Party Partners, Horys makes no warranties or representations regarding the performance, availability, or reliability of such Third-Party Partners, and disclaims all liability for any loss, damage or disruption experienced by the Customer as a result of their use. 6.2. Customers acknowledge that improper handling, installation, modification, or usage of hardware products - whether contrary to manufacturer specifications or safety guidelines - may void manufacturer warranties and may result in equipment malfunction, system failure, data loss, or personal injury. Horys shall not be liable for any such consequences arising from incorrect usage or installation. 6.3. It is the sole responsibility of the Customer to ensure that any hardware product purchased is compatible with their existing systems, operating environments, and use case, and to obtain qualified professional assistance for installation, configuration, or integration if necessary. 6.4. Horys disclaims any liability for damages arising out of or related to environmental conditions, power supply inconsistencies, third-party software incompatibilities, or use in conditions not expressly recommended by the manufacturer. ## 7. PRICE AND PAYMENT 7.1. The price of each hardware device offered by Horys is subject to variability and may be changed at the sole discretion of Horys. Once a payment has been made and an order confirmation has been received, the price of the purchased items or services cannot be changed. It is the Customer's responsibility to visit the Website as needed to stay updated on the latest pricing information. 7.2. Purchases made on the Website may be subject to additional charges and payment conditions, which will be clearly defined during the checkout process or in the specific terms applicable to such purchase. 7.3. Horys accepts card payments, including Visa and Mastercard credit/debit cards. The amount displayed at the 3rd Party Shop checkout page will be denominated in United States Dollars (USD); the final transaction and invoice will be also issued in United States Dollars (USD). 7.4. When receiving a payment made by credit or debit card, Horys reserves the right to charge a fee to cover the associated payment processing costs.This fee will be disclosed to the user at checkout, prior to the completion of the transaction. 7.5. Payment processing is carried out exclusively by a third-party service provider, Geidea, which is responsible for handling all aspects of the card transaction, including data collection, processing, and storage. Horys does not collect, process, retain, or store any debit or credit card information provided by the User during the payment process. Users must ensure that the card details they provide through Geidea’s interface are accurate and up-to-date in order to successfully complete the transaction. All card transactions processed via Geidea comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest level of security for Users’ payment information. ## 8. DELIVERY COVERAGE 8.1. The list of countries available for the delivery of Horys Products is maintained and updated regularly within . Customers are encouraged to review the delivery coverage list to confirm whether their country is eligible for delivery services. If your country is not listed in the delivery coverage list, please contact the Third Party Platform for confirmation before completing the purchase. 8.2. Delivery services and pick-up options are subject to the applicable terms outlined in these Terms and Conditions, including the availability of hardware and compliance with local regulations and restrictions. 8.3. Horys reserves the right to amend the delivery coverage list included on at its sole discretion. Customers are encouraged to regularly review the updated documentation to stay informed about any changes. ## 9. WARRANTY 9.1. Warranty is subject to the specific hardware or Service you purchase in accordance with [Delivery, Warranty, Return and Refunds Policy](https://docs.horystech.com/legal-documents/delivery-warranty-and-return-policy). 9.2. If you do not receive your order, or your order is damaged in transit, please contact our Customer Support at the Details provided in the ‘Contact Us’ clause for assistance with your matter. ## 10. THIRD-PARTY SERVICE PROVIDERS AND LINKS 10.1. Horys relies on Third Party Service Providers in order to maintain the performance of the Website to Users and exercise maximum compliance and security. We will not be responsible for any actions carried out by Third Party Service Providers. 10.2. Hory’s Website might be linked to Third Party Partner Websites in relation to our hardware and related products and services. Users shall implement due diligence and caution in reading and understanding the content available on such Third-Party Partner Websites. It is at the User’s discretion to establish any engagement with those websites, and the service and products available therein. Horys will not be held liable in relation to any access or utilization of any Third-Party Partner Websites. ## 11. MISCELLANEOUS 11.1. In accordance with applicable laws, we exclude all express or implied warranties and representations including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition to the extent permitted by applicable law, in no event whether as a result of Product defect, breach of contract, warranty, tort, copyright, trademark, trade secret, patent and other intellectual property infringement or otherwise, shall Horys or any of its agents or affiliates be liable for any special, consequential, incidental, indirect or exemplary damages, including, but not limited to, loss of profit, loss of use of the Products, cost of substitute Product. 11.2. No one other than Horys, Horys’ affiliates, and the Customer, shall have any right to enforce any provision of the present Terms and Conditions. 11.3. No failure, delay or omission by either party in exercising any right, power or remedy provided by law or under these Terms shall operate as a waiver of that right, power, or remedy, nor shall it preclude or restrict any future exercise of that or any other right or remedy. No single or partial exercise of any right, power, or remedy provided by law or under these Terms shall prevent any future exercise of it or the exercise of any other right, power, or remedy. 11.4. If any provision of these Terms, or part of any provision, is or becomes illegal, invalid or unenforceable, the legality, validity, and enforceability of any other provision of these Terms shall not be affected. 11.5. Horys shall have no liability under or be deemed to be in breach of these Terms for any delays or failures in the performance of these Terms which result from Force Majeure. The party subject to the Force Majeure event shall promptly notify the other party in writing when such the event causes a delay or failure in performance and when it ceases to do so. ## 12. MODIFICATION 12.1. These Terms and any other policies available on our Website are subject to modification at the sole discretion of Horys. Any changes or updates will be effective immediately upon being posted on the Website. It is the responsibility of the Customers to regularly check for updates and review the amended Terms and policies. By continuing to use the Website after any modifications, you signify your acceptance of the revised Terms and policies. ## 13. DISPUTE RESOLUTION AND GOVERNING LAW 13.1. Parties to these terms agree to resolve any disputes promptly and in an efficient manner within thirty (30) days after the dispute arises. In case of failure to reach an amicable solution, a dispute resolution will be exclusively governed under the laws of the British Virgin Islands (BVI) and the relevant Terms and Conditions in this document. 13.2. In the event of a breakdown of resolution talks or negotiations, any dispute, difference, controversy or claim arising out of or in connection with these Terms, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be subject to the exclusive jurisdiction of the courts of the British Virgin Islands. To the maximum extent permitted by applicable law, you agree that any dispute, controversy or claim arising out of or relating to these Terms shall be brought and resolved solely on an individual basis. You hereby irrevocably waive any right to participate in or bring a class action, collective action, or any other representative proceeding. ## 14. CONTACT US Horys Customer Support is available to answer any inquiries you may have regarding these Terms at . # Privacy and Cookies Policy Horys Technologies - Our Privacy and Cookies Policy explains how we collect, use, and protect your personal data when you interact with our services, products, and website.
**Last Updated: July 2025** This Privacy and Cookie Policy (“Policy”) governs the access to and use of all parts of the website and services branded as Horys (“Horys”, “we”, “our”, “us”) and referring to the domain[ http://horystech.com/](http://horystech.com/) (“Website”) and all documents, data, materials or other information made available on the Website. This Policy applies to all visitors and/or users of the Website (“User”, “you”, “your”) who act in their own personal capacity. Please read this Policy along with our Terms and Conditions carefully, and note that by using our Website, you are consenting to the collection, storage, processing and transfer of your personal information in accordance with this Policy. ### 1. DEFINITIONS 1.1. “Account” refers to the account created with our third party shop platform to access our Website. 1.2. “Document(s)” includes any medium in which data is recorded, whether printed, or on tape, or film or by electronic means, or otherwise; map, diagram, photograph, film, microfilm, video-tape, sound recording, or machine-readable record; any record which is capable of being produced from a machine-readable record by means of equipment or a programme, or a combination of both, or any equipment or a programme, or a combination of both, and is used for that purpose by the public body or private body which holds the record. 1.3. “Personal Data” any information that relates directly or indirectly to a natural person whether living or deceased, who is identified or identifiable from that information, or from that and other information in the possession of a data User. 1.4. “User(s)” refers to any natural or legal person accessing our Website according to applicable terms and conditions, using any kind of technological devices that allows reading, listening, and/or watching information on the Website or interacting with this information in an active or passive way. This Policy may be made available in several languages for educational purposes only. In case of any inconsistency between the English version and a translated version, the English version prevails. ### 2. PURPOSE OF THIS POLICY 2.1. We understand how important it is for you to understand how we collect, store, process, share, and use your Personal Data. We respect and protect the privacy of our Users’ Personal Data on our Website. 2.2. The purpose of this Policy is to describe how we collect, process, and manage Users’ Personal Data through the Website, which is developed to offer our services. ### 3. ACCEPTANCE By accessing and using our Website or our services, you are consenting to and accepting the terms of this Policy and all supplementary agreements, including the Terms and Conditions and any other subsequent and supplementary agreement related to the present document and our operations. If you do not agree or consent with the details we require or with any aspect of this Policy, you have the right to withdraw your consent, and in doing so you are required to discontinue access or usage of our services. ### 4. PERSONAL INFORMATION THAT WE COLLECT FROM USERS 4.1. We collect and retain User’s Personal Data to facilitate, advance, and improve our array of products and services. This encompasses the development of technical infrastructure, reinforcement of security measures, adherence to compliance standards, prevention of fraud, and provision of robust customer support. Additionally, it is imperative to acknowledge that your Personal Data will also be collected in line with the prerequisites of our Third-Party Partner Websites. We are committed to exercising due diligence when dealing with every User and in the course of conducting business, and we comply with all the applicable laws and regulations. 4.2. The Personal Data we collect from our Users is as follows: 4.2.1. Users: * Full name; * Date of Birth; * Email address; * Residence address; * Nationality; * Zip Code; * Passport or National ID number; * Telephone number; * Browser Information; * IP address; * Login information; * Browser type and version; * Time zone setting; * Operating system; * Transaction history; * Pages accessed and links clicked. 4.3. The Personal Data referred to in clause 4.2.1 comprising credit card details, source of wealth, occupation, bank account details (including institution name, branch, account name, bank identifier), and bank account number or IBAN, is collected by us but is stored and managed exclusively by a third-party service provider, Geidea. Such service provider operates under binding contractual obligations, including compliance with applicable data protection laws and implementation of adequate technical and organisational measures to ensure the security and confidentiality of the data. We do not retain or have direct access to such data once it has been transmitted to the third-party provider. 4.4. We obtain this information in a number of ways through your use of our Website and information provided in the course of ongoing client service correspondence. We may also collect information about you from third parties either through customer due diligence providers, sanctions screening providers, credit reference agencies, publicly available sources or screened third party data lists. 4.5. We will use your information to provide you with information about our products and services, and continuously review your ongoing needs once you open an Account with our third party shop platform or subscribe to information resources on our sites or applications. 4.6. We also collect, use and share statistical or demographic data for many purposes (“Aggregated Data”). Aggregated Data may be derived from your Personal Data but is not considered Personal Data in law, as this data does not directly or indirectly reveal your identity. Where we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with the law and this Policy. ### 5. USE OF PERSONAL DATA 5.1 We may use User’sPersonal data to: * To communicate with the relevant User; * To provide our services; * To comply with legal and regulatory compliance; * To detect and prevent fraud and credit risks; * To provide troubleshoot, and improve our Website; * To enforce our terms in our Terms of Use; * To provide customer services; * To ensure quality control; * To ensure network and information security; * To enhance and personalize User experience; * To engage in marketing activities; * For transaction services; and * Purposes for which we seek User’s consent. ### 6. DATA TRANSFER 6.1. Except as described in this Policy, we will not disclose any of your information and we shall only share information in the following circumstances: 6.1.1. We may share your Personal Data if required by law or good faith that such actions are necessary to comply with the applicable laws and regulations state laws, or in the need of a litigation process, judicial or other government warrant or to cooperate with applicable law enforcements or regulatory authorities. 6.1.2. We may share your Personal Data with affiliates, selected third parties, including business suppliers, distributors and subcontractors, and/or outsourced service providers when it is necessary for the delivery of our services. These third parties may have access to or process information about you as part of providing services for us. Please note that the aforementioned third parties only collect, use and disclose your information in the ways indicated by us in order to provide adequate services. We are not liable or responsible for the Privacy and Cookies Policies of these third parties. We recommend that you review the Privacy and Cookies Policy of any third-party services you interact with to understand their use of cookies and data collection practices. 6.1.3. We may share your Personal data with our service providers under contracts to operate the business. For instances: * Cloud storage; * Payment process; * Transaction Monitoring; * Network Infrastructure; * Security; * Customer Support; * Marketing; * KYC/AML service providers; * Data analytics. 6.1.4. We may share your Personal data with any financial institutions which we partner to process payments you have authorized. 6.1.5. We transfer only the minimum amount of data necessary for a particular outsourced service provider(s) (if applicable) and we only cooperate with the outsourced service providers who can provide and ensure an adequate level of Personal Data protection. 6.1.6. We ensure that the service providers and affiliates/business partners who process personal information acknowledge the confidentiality of this information and protect the User’s right to privacy by complying with all applicable privacy and data protection laws. ### 7. PROTECTION AND STORAGE OF PERSONAL DATA 7.1. Personal data is stored on our secure servers, following internal privacy and security protocols. 7.2. We maintain physical, technical, administrative, and procedural safeguards in connection with the collection, storage, processing, use, transfer and disclosure of the User’s Personal Data. We use firewall barriers, encryption techniques, and authentication procedures to maintain the security of User’s online sessions. We take all measures to protect your personal data, considering the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure. For more information, you can contact us using the Contact Information provided below. 7.3. We take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online. 7.4. Personal Data collected may be stored and processed in your region, and in any other country where we or our affiliates, subsidiaries and service providers have operating facilities. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. 7.5. We cannot ensure the security or privacy of data transmitted via email, phone, or SMS, till such data reaches the domain of our network since we have no access to the involved data. ### 8. DATA RETENTION 8.1. We may retain your data through third parties subject to their privacy policies, as long as you continue to use our Services, have an account with our third party shop platform (“Third Party Shop”), or for as long as is necessary to fulfil the purposes outlined in this Privacy and Cookies Policy. We retain Personal Data for as long as it is needed for the purposes for which we collected it. Some information can be deleted from the Website on request, however, unless prohibited by law, we may retain either the original or an accurate copy of all data and information received from its Users in an easily accessible format for a period of seven (7) years subsequent to the termination of your association with our Website. 8.2. We do not store, sell, share, rent, or lease any Credit/Debit Card details or other sensitive financial information. All such financial data is collected, stored, and exclusively managed by our authorized third-party payment service provider, Geidea, for the sole purpose of processing payments on our behalf. 8.3. Since User accounts are created and maintained through our Third Party Shop, Horystech does not hold or manage User account credentials. Therefore, if you wish to close your account or request the deletion of your Personal Data, you must contact the Third Party Shop directly in accordance with their privacy policy. However, you may still contact us to request the deletion of any Personal Data that we have collected or processed independently, subject to any applicable legal or regulatory obligations. Once such data is deleted by us, we will no longer retain it or have access to it through any third party. 8.4. Notwithstanding the above, we may retain Personal Data, where applicable, for an additional period as permitted or required by applicable laws, including for legal, tax, regulatory, or legitimate and lawful business purposes. Such retention will be limited to the minimum period necessary to fulfill these purposes and will be conducted in accordance with applicable data protection legislation. 8.5. We take reasonable measures to ensure that all Personal Data is destroyed or permanently deleted if it is no longer required for the purpose of providing its services on our Website for which it was processed and in certain circumstances, if required by law and/or law enforcement agencies, we may not destroy any personal records or Personal Data even though the prescribed period for retention shall have elapsed. 8.6. Furthermore, information or data collected via technical means such as cookies, web page counters, and other analytics tools is kept for a period of up to one (1) year from the expiry of the termination of our association with the User. ### 9. DATA PROTECTION LAW AND THE EUROPEAN DATA PROTECTION RIGHTS 9.1. We are obliged and bound by the European General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 or "GDPR"), which regulates and protects the data of European Union citizens. 9.2. According to the GDPR, we provide privacy notices: (i) in a concise, transparent, intelligible, and easily accessible form; (ii) written in clear and plain language; (iii) delivered in a timely manner; and (iv) provided free of charge. 9.3. If Users are located in the European Economic Area (EEA), they will have the rights as described below: 9.3.1. You may request access to and receive information about the personal data we maintain about you, update and correct inaccuracies in your personal data, restrict or object to the processing of your personal data, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your personal data to another company. 9.3.2. You may withdraw any consent you previously provided to us regarding the processing of your personal data, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdraw your consent. 9.3.3. If you are located in the EEA, we will comply with applicable GDPR law when transferring your personal data outside of the EEA. ### 10. USER RIGHTS PROTECTED UNDER THE GDPR 10.1. Under certain circumstances, according to applicable laws and regulations, you have rights under data protection laws in relation to your Personal Data as detailed below: 10.1.1. Request Access: this enables you to receive copies of your Personal Data we hold about you and to check that we are lawfully processing it. This is also known as a "data subject access request". This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data provided to us. 10.1.2. Request Erasure: this enables you to request us to delete or remove your Personal Data where there is no good reason for us to continue to process it. Nonetheless, there may be circumstances where we may be legally entitled to retain your Personal Data in accordance with the terms of this Policy. 10.1.3. Request to Restrict Processing: this enables you to restrict the processing of your Personal Data, which is processed based on our legitimate interests. In the event of such an objection, we will no longer process your Personal Data, unless we demonstrate compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject or for the establishment, exercise, or defence of legal claims. Be aware that by restricting your data processing it can lead to limited access to our Website and services. 10.1.4. Request to Object Processing: you have the right to object to the processing of your Personal Data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. 10.1.5. Request to Transfer: under previous request in written form, we can transmit your Personal Data in a structured, commonly used, machine-readable format to another controller. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you. 10.1.6. Right to Data Rectification: this gives you the authority to request the correction of your Personal Data that we process or hold. This right ensures that personal data is accurate, up-to-date, and complete. If you discover that your Personal Data is incorrect, incomplete, or outdated, you can exercise this right by submitting a formal request to us. We are then obliged to rectify the erroneous data without undue delay, considering the purposes of the processing. This right supports the accuracy and fairness of data processing and contributes to the overall integrity and reliability of the Personal Data collected and processed by us. 11.1. Cookies are small text files that are placed on a device like a computer, mobile or any other device by a website, containing details of your browsing history (“Cookies”). Whenever you visit our Website, the website sends Cookies to the device used to access our Website. The device automatically stores the Cookies in a file located within your website browser allowing us to recognize your device upon future access. 11.2. We use the following Cookies to operate our Website, such as: 11.2.1. Session Cookies: are temporary and expire once you close your browser. It stores information for the time, or session when you are on our Website; 11.2.2. Persistent Cookies: encompass all Cookies that remain on your hard drive until you erase, or your browser does it. It depends on the Cookie’s expiration date. All persistent Cookies have an expiration date written into their code, but their duration can vary; 11.2.3. First-Party Cookies: are put on your device directly by our Website you are visiting; 11.2.4. Third-Party Cookies: are placed on your device, not by our Website, but by a third party like an advertiser or an analytic system. Generally, the Third-Party Cookies consist of tracking Cookies used to identify online behaviour, understand interests, and then customize advertising for the User on other websites. Any information obtained from Third-Party Cookies is processed by the respective Collaborative Partners; 11.2.5. Google Analytics Cookies: to measure our User’s interactions with the content on our Website. These Cookies collect information about your interactions with our Website, such as unique visits, repeat visits, session duration and website activity; 11.2.6. Facebook Pixel: to process information about a User’s activity on our Website, such as the website visited, Facebook identity, browser data, and more. The information processed from Facebook pixel is used to serve ads based on your interests through Facebook, as well as to measure cross-device conversions and User interactions on our Website; 11.2.7. Essential Cookies: are known as strictly necessary Cookies for you to browse our Website and use the features of it, such as accessing secure areas of our Website. These Cookies are generally First-Party Session Cookies. These Cookies do not require consent from you. Essential Cookies helps to make our Website easy to use by providing basic functions such as page navigation, language selections, authorization and filling in forms. Our Website will not function without these Cookies, and they cannot be disabled. These Cookies do not reveal the User’s identity or collect information. They are stored on the User’s device until the browser is closed; 11.2.8. Functionality Cookies: allow our Website to remember choices you have made in the past like what language you prefer, what region you would like or what username and password are so you can automatically log in. We use Cookies for navigation and to facilitate your access to and use of this site. These Cookies are necessary for transmission of communications on the network or to supply services whatever requested by you. Further they help us to know which pages are the most and least popular and see how visitors move around the website; 11.2.9. Performance Cookies: collect information about how you use our Website, like which page you visited, and which link you clicked on. None of this type of information can be used to identify you. The sole purpose of performance cookies is to improve our Website functions. Analytics may collect information through log data, such as; (i) IP address, (ii) Type of browser and device, (iii) Operating system, (iv) Name of the Internet Service Provider, (v) Country information, (vi) Date and time of visit, (vii) Web page origin and exit; and/or 11.2.10. Marketing Cookies: track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an advertisement. These Cookies can share information with other organizations or advertisers. These Cookies may be set through the website by our advertising partners. If you do not allow these Cookies, you will experience less targeted advertising. These Cookies are set on your device for up to two (2) years or deleted, if you erase your browser Cookie data. 11.3. You reserve the right to decide whether to accept or reject Cookies from our Website. You can exercise your Cookie rights by setting your preferences in the Cookie Consent Manager. However, you will not be able to reject the Essential Cookies and still access the Website, as they are strictly necessary to provide you with our products and services. In the event you choose to reject certain Cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. You may also set or amend your web browser controls to accept or refuse Cookies. 11.4. We ensure to take certain physical and technical safeguards to protect your Personal data that we collect and maintain. However, please note and be aware that there are no security measures which are accurate and perfect or impenetrable. 11.5. Under certain circumstances we do not guarantee that Personal data of yours will not be accessed, disclosed, or amended or destroyed by breach of any of our physical and technical safeguards. If you choose to use our Website from different jurisdictions/regions of the world with laws governing data collection, then please note that you are transferring your Personal data outside of those jurisdictions/regions for storage and processing purposes. ### 12. MODIFICATIONS 12.1. We reserve the right, at our sole discretion, to modify, amend, supplement or replace this Policy at any time and such update date shall be indicated at the top of this page. 12.2. The Website Policies and Terms & Conditions may be revised or updated periodically to meet the necessary requirements and standards. We encourage Users to regularly visit the Website to stay informed about any changes. Modifications will be effective on the day they are posted. 12.3. Continued access to the Website means that Users agree to the updated content and to abide by the updated Policy. ### 13. CONTACT INFORMATION In the event of any comments, questions, inquiries or complaints regarding this Policy, the User has the right to submit questions and/or concerns at . {% embed url="" %}
# Delivery, Warranty, Refund and Return Policy Horys Technologies - Our Delivery, Warranty, Refund and Return Policy provides clear guidelines to ensure a seamless experience when receiving, using, or returning our products.
**Last Update: June 2026** This document outlines the terms and conditions governing the delivery, warranty return and refund policy ("Policy") of our Hardware Products ("Hardware", “Product”), and the products and software related to them, purchased online by individuals or businesses (“Purchaser”) through the Horys ("Horys", the “Supplier”, “Company”) third party shop platforms (“Third Party Shop”). By purchasing any of the products available on the Third Party Shop, you acknowledge that you have read and understand the present Policy related to your purchase. Your acceptance of all the related documents such as the Terms and Conditions, Privacy and Cookies Policy, this Policy, and all other documents related to your purchase, are essential to ensure a seamless and satisfactory consumer experience. ## 1. GENERAL PROVISIONS The General Terms and Conditions shall apply in conjunction with this Policy, along with the Privacy and Cookie Policy, which are complementary parts of the present document in conjunction with all applicable terms and conditions you have agreed to when purchasing the Hardware. ## 2. SHIPPING METHOD Our primary deliveries are managed by reputable third-party courier services. Horys reserves the right to engage alternative reputable courier services as may be necessary or appropriate, depending on the shipping destination, service availability, or other logistical considerations. Horys reserves the right to engage alternative reputable courier services as may be necessary or appropriate, depending on the shipping destination, service availability, or other logistical considerations. The selected courier will be responsible for the delivery of your purchase to the physical address provided at checkout (each the “Courier”). The Courier will provide the Delivery Service for the fulfillment of your purchase and is able to ship to the physical address within the given locations upon checkout, under the following conditions: * The Purchaser is aware our courier partner may vary based on delivery location; and * The Supplier shall update the Purchaser upon dispatch of their Hardware product. ## 3. PROCESS OF SHIPPING AND DELIVERY FEES All Hardware purchases are delivered exclusively by Courier, with no alternative delivery methods available. Consequently, these purchases are subject to applicable conditions and transportation fees ("Shipping Fees"), as well as customs fees (“Customs Fees”) which vary based on the location of the Purchaser. By placing an order, the Purchaser agrees to these terms. The process of Shipping and Customs Fees follows the conditions outlined below: * Deliveries can be expected within ninety (90) days from the date the Purchaser chooses to ship the product and makes the payment for shipping; * Shipping Fees for each product are set by the Third Party Shops; * Customs Fees may be subject to variation based on the location where you are receiving your order; * Prices at checkout do not include Customs Fees, which are solely paid by the Purchaser; and * Multiple shipments may result in multiple charges being applied to your selected payment method. All relevant purchase order details and corresponding invoices are made available to the Purchaser via their user dashboard, where they can be viewed or downloaded at any time. The exact charges and payment breakdown will also be clearly displayed during the checkout process. ## 4. DELIVERING RESTRICTIONS AND APPLICABLE LAWS AND REGULATIONS Horys strictly adheres to the Laws of the United Arab Emirates and does not engage in any transaction or offer services or products to any countries under the sanctions of OFAC (Office of Foreign Assets Control), EU and UN. The Purchaser acknowledges and accepts that, if their country became subject to international sanctions after the purchase but before delivery of the Hardware, Horys is not liable for any loss or damages resulting from these changes. ## 5. DELIVERY OF HARDWARE The Purchaser shall not refuse to accept delivery of the Hardware. Any refusal to complete the Hardware receiving process, originating from the conduct of the Purchaser, constitutes a breach of this Policy. Consequently, the Purchaser shall not be entitled to decline receipt of the item or to claim any refund in connection therewith. All deliveries shall take place during normal business hours, excluding public holidays and subject to unforeseen delays, for which the Supplier shall bear no responsibility. Once the Hardware is en route and the delivery process has commenced, it shall be the Purchaser’s sole responsibility to remain vigilant and to actively liaise with the designated courier service to ensure successful completion of delivery. This includes, but is not limited to, monitoring delivery notifications, responding to courier communications, and being available to receive the Hardware at the scheduled location and time. ## 6. NOTIFICATIONS OF DELIVERY Should it be permitted by the selected Courier to deliver to your destination, you may receive regular updates on your order status through the given Courier’s tracking services. The Supplier will confirm your order via email upon receiving the payment. The delivery of the purchased Hardware can be expected within ninety (90) days from the date the user makes the payment for shipping, subject to the location of the delivery. ## 7. PAYMENT & DELIVERY If the Purchaser wants to change any detail on the delivery order, once shipment is initiated, the Purchaser will need reach out to Horystech Support Team and at the same time reach out to Courier’s Customer Support Team using the link provided to the registered email address and proceed with the change in accordance with the Courier delivery policies. Purchasers might bear any additional costs to have the goods delivered to a different location, if applicable under the terms and conditions established by each Courier. Likewise, the Purchaser will not receive a refund for the previous Shipping Fees. ## 8. DELIVERY INFORMATION The Hardware purchased will be delivered to the delivery address specified in your shipping order. Please ensure that you provide the correct delivery details and contact information to ensure there is no delay in the delivery due to misinformation. Prior to shipment, the Supplier or its Third Party Shops will verify the provided address. If the address cannot be definitively confirmed via mapping services due to typos or postal mismatches, the shipment will be placed on hold to protect operational continuity. When an address is placed on hold, the Horystech or its Third Party Shop Support Team will contact the Purchaser to request correction before proceeding. The Support Team shall issue up to three (3) written reminders requesting the necessary shipping details to ensure transparent communication. If the Purchaser fails to furnish an accurate address after the third reminder, the order status will be changed to "Returned." The Supplier shall have no further obligation to initiate shipment, and the original Shipping Fees are forfeited to act as a penalty mechanism.\ \ To re-initiate the delivery after an order is marked as "Returned," the Purchaser will be required to pay the Shipping Fees again in full and must provide a valid, verified address. This ensures the Supplier is compensated for the additional administrative and logistical overhead. If the Purchaser fails to furnish the required information within sixty (60) calendar days from the initial reminder, the Hardware may be repossessed by the Supplier. Providing inaccurate shipping information constitutes a material breach of this Policy, and the Purchaser shall not be entitled to any refund. ## 9. CUSTOMS, DUTIES, AND TAXES Prices at checkout do not include all customs, duties and taxes. Any additional fees outside of those included will be charged directly to the Purchaser. Should these additional fees not be paid, and the Hardware returned to the Supplier, the Supplier shall not be responsible for issuing a refund and Purchaser may be required to pay the consequential Shipping Fees and any additional fees required for re-shipment. Please be aware that you are solely responsible for paying any local taxes related to the delivery of the hardware you purchased. The Company is not liable for any situations resulting from your failure to comply with your local tax obligations. ## 10. PAYMENT CONFIRMATION Once the payment is made, the confirmation notice will be sent to the Purchaser via email within twenty-four (24) hours after the order is placed. It is the Purchaser’s responsibility to provide an updated email address to receive the payment confirmation. ## 11. PACKAGING Supplier shall properly prepare, secure, and package the Hardware in a manner suitable for shipment, to provide adequate protection against damage in transit. ## 12. WARRANTY All Hardware includes a standard warranty for thirteen (13) months (the “Warranty Period”) provided by the Supplier. Claims on the standard warranty might vary depending on the jurisdiction where the Purchaser is located. To make a warranty claim, the Purchaser may be required to provide proof of purchase, the serial number or other identifying details of the Hardware, and reasonable supporting evidence of the reported defect or malfunction, including photographs, videos, or a description of the issue sufficient for preliminary assessment by the Supplier. Where the Supplier confirms that a defect or malfunction is covered by this Warranty, the Supplier may, at its discretion and subject to applicable mandatory law, provide one of the following remedies: require the Purchaser to return the Hardware to the Supplier or to an authorized service location for inspection and repair; provide a replacement unit; or where the Supplier determines that the defect or malfunction can be sufficiently verified through images, video, or other supporting evidence, provide a replacement unit without requiring the Purchaser to return the original Hardware. Any repair or replacement carried out under this Warranty shall be subject to the procedures, conditions, and documentary requirements set out in the applicable Return Merchandise Authorization (RMA) Policy. For an additional cost, the Supplier offers extended warranty plans (the “Extended Warranty Plans”) for eligible Hardware as follows: * For the LayerK One Phone, Purchasers who have opted in have received an additional one (1) year of extended warranty coverage beyond the Manufacturer’s Warranty through the LayerK One Care Protection Plan; * For xK Computer Devices, two categories of coverage apply: * Purchasers who previously acquired xK Computers through the Third Party Shop had the option to purchase an additional one (1) year of warranty through the xK Computer Care Policy * Under the current exclusive warranty campaign, all xK Computer Devices purchased with shipping or pick up through the Third Party Shop now benefit from an extended warranty of up to five (5) years (inclusive of the Manufacturer’s Warranty), at no additional cost, with the extended coverage being included in the shipping or pick up payment. * For AiX Home Station Devices, its acquisition includes a 13 months factory warranty covering manufacturing defects, commencing on the date of delivery. Extended warranty coverage for AiX devices may be made available in the future at the Supplier’s sole discretion, subject to the applicable terms and conditions then in force. * For Nx1 Home Station Machines, its acquisition includes a 13 months factory warranty covering manufacturing defects, commencing on the date of delivery. Extended warranty coverage for Nx1 machines may be made available in the future at the Supplier’s sole discretion, subject to the applicable terms and conditions then in force. The Extended Warranty Plans on your Hardware depends on the package you have purchased. Damage caused by shipping will be covered only to the extent provided in the terms and conditions governing each individual plan. ## 13. WARRANTY EXCLUSIONS Except to the extent prohibited by law, the following is not covered by this warranty: defects which relate to (i) normal aging of the Product, such as discoloration or stretching; (ii) damage caused by misuse, accident (which, depending on the specific Product, may consist of accidental physical impact, exposure to liquid, food or other contaminants, etc.), neglect, improper or unauthorized repair or other modification, tampering, or use with unsuitable hardware, software, services or third party’s products; (iii) consumable parts, such as batteries, the performance of which normally diminishes over time, unless such failure has occurred due to a defect in materials or workmanship; (iv) cosmetic damage, such as scratches, nicks, and dents, unless caused by the Supplier; (v) use not in accordance with the product documentation; (vi) used or resold products, except with respect to covered Refurbished Products (as defined below) purchased or supplied directly from Supplier or an authorized retailer or reseller; (vii) Products purchased from sources (including non-authorized online auctions) other than Supplier or authorized retailers or resellers; (viii) non-Supplier products; (ix) use in violation of any laws in effect where the Product is used; (x) a Product not currently running the latest version of Supplier-issued software; (xi) features or performance parameters pertaining to any software or services beyond the Warranted Functionality; or (xii) any support services or software provided in connection with the Product. This Warranty does not include any guarantees that the Product will be error-free, or assurances regarding uptime or the continued availability of data security features for software or online accounts. Additionally, there are no guarantees that any software, firmware, or online sites will function without interruption or errors. This limited Warranty is void if a Product is returned with removed, damaged or tampered with labels or any alterations that are not part of the normal and intended use of the Product, including the unauthorized removal of any component or external cover. This Warranty does not cover data or asset loss; it is your responsibility to regularly back up your data and secure your device from unauthorized access. Any damages or costs related to data or asset loss, data recovery, removal, and installation are not recoverable under this Warranty. ## 14. LIMITATION OF LIABILITY Except to the extent prohibited by law and regardless of whether the Supplier was advised of the possibility of such damages, the Supplier does not assume any liability for any special, indirect, incidental, punitive, or consequential damages of any kind whatsoever arising from or in connection with a Product or this Warranty including but not limited to loss of profits or revenues, loss of data, loss of assets, use of the Product or any associated equipment, cost of any replacement goods or substitute equipment, or loss of use during the period that the Product is being replaced or repaired and Supplier’s liability for any claim arising out of or related to this Warranty shall not exceed the price paid by the Purchaser for the Hardware, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or any other cause of action or legal or equitable theory. ## 15. FORCE MAJEURE Supplier shall bear no liability under or be deemed to be in breach of this Policy for any delays or any kind of failures in fulfilling its obligations under this Policy which are consequences from a force majeure event. ## 16. RETURNS Due to the nature of the product, returns are only admissible under a Return Merchandise Authorization (“RMA”) procedure. The Purchaser may request an RMA solely in cases of defective or malfunctioning hardware, in accordance with the present terms and conditions and applicable laws and regulations. #### 16.1. Eligibility: 16.1.1. Return requests will only be considered in the following limited circumstances: a. The wrong product was sent by us; b. The product is defective upon arrival; c. The product was damaged in shipping; or d. The product appears to have been tampered with before reaching the user. 16.1.2. Only products that are unused and in their original packaging may be eligible for return. 16.1.3. If the product has been opened, Horys reserves the right, at its sole discretion, to assess its eligibility for return. 16.1.4. If you find a defect after using the product, it won't be eligible for return. Instead, the manufacturer's repair or replacement warranty may cover it. #### 16.2. Timeframe: 16.2.1. You must initiate the return process within thirty (30) days from the date of product delivery. 16.2.2. After the specified timeframe, returns may not be accepted, except in cases of warranty claims. #### 16.3. Return Procedure: 16.3.1. To initiate a return of the product for repair or replacement, please consult the [Return Merchandise Authorization (RMA) Policy](https://docs.horystech.com/legal-documents/rma-policy), which outlines all required steps, conditions, and procedures. 16.3.2. Our customer support team will guide you through the return process, including providing you with the appropriate return address and instructions. 16.3.3. You are responsible for the cost of returning the product, except where the return is due to our error or a product defect upon delivery. #### 16.4. Inspection and Approval: 16.4.1. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 16.1. 16.4.2. If the product meets the criteria, it may be accepted for replacement only. Refunds are not permitted under this policy, except as outlined in Section 17.1 below. ## 17. REFUNDS #### 17.1. Refund Eligibility: 17.1.1. Refunds are strictly limited to duplicate or erroneous payments (e.g. technical payment glitches). 17.1.2. All other purchases shall be deemed final, and refunds will not be issued under any other circumstances. #### 17.2. Refund Process: 17.2.1. Where a refund is approved under Section 17.1, it will be processed using the same payment method used for the original transaction. 17.2.2. Refunds will reflect the amount paid, less any applicable transaction or restocking fees, shipping or assembly costs, or other charges incurred during the original transaction. #### 17.3. Refund Timeframe: Refunds will be made into the original mode of payment and will be processed within ten (10) to forty-five (45) days depending on the issuing bank of the credit card. The timeframe for the refund to be reflected in your account is subject to variation based on your payment provider. It should be noted that the processing time for refunds through Visa or Mastercard may differ due to factors such as the policies of the issuing bank or financial institution. Typically, it can take from a few days to several weeks for the refund to appear on your credit card statement and be processed in your account. #### 17.4. Exceptions: 17.4.1. Non-Returnable Items: Certain products, including but not limited to downloadable software, digital codes, and personalized/customized items, may not be eligible for return or refund. Please check the product description or contact our customer support for more information. ## 18. PRODUCT AVAILABILITY The Supplier will supply all Products ordered in accordance with this Policy. Any shortages in the dispatching of orders will be communicated to the Purchaser via the registered email. However, the Supplier is not responsible for the availability of any Products. ## 19. DELIVERY DELAYS All delivery time estimations provided by the Supplier are for indicative purposes only. They do not constitute any guarantees or promises for the completion of delivery within these times. ## 20. MISSED AND DAMAGED ORDERS If you do not receive your order, or if your order is damaged in transit, the Purchaser shall contact us at [Support](https://support.horystech.com/support/home). ## 21. CONTACT US Should you have any inquiries or require further clarification concerning these terms and policies, contact [Support](https://support.horystech.com/support/home). ## 22. APPLICABLE LAW AND DISPUTE RESOLUTION This Policy and its interpretation shall be governed by the laws of the British Virgin Islands. For any disputes that cannot be amicably resolved, the courts of the British Virgin Islands shall have the exclusive jurisdiction to resolve the dispute. # OneCare Policy Horys Technologies - Our OneCare Policy is designed to provide comprehensive support and protection for your products and services, ensuring peace of mind and a seamless experience.
**Last Update: June 2026** ### 1. THE PLAN 1.1. This contract (the “Plan”) governs the services provided by Horys Technologies LTD (“Horys”, “we”, “us”, “ours”) for your LK One Care plan purchase and includes the terms in this document, your Plan Confirmation (the “Plan Confirmation“), and the original sales receipt for your Plan. 1.2. Your Plan Confirmation will be provided to you at the time of purchase or sent to you automatically thereafter. If you purchased your Plan from Horys, you may obtain a copy of your Plan Confirmation by going to the purchases page on your account. 1.3. Benefits under this Plan are in addition to your rights under applicable laws, and the manufacturer's standard hardware warranty. 1.4. The Plan covers the LK One Smartphone listed on your Plan Confirmation (“Covered Device”). The Plan only applies to one device, therefore if you have multiple devices you wish to cover, you must purchase a separate Plan for each device. 1.5. This Plan does not cover the Xk Computer Device. 1.6. Covered Device includes any replacement product provided to you by Horys under this Plan. 1.7. The Plan begins from the date of delivery of the Covered Device, and continues for twelve (12) months, unless cancelled prior (the “Plan Term”). In case the Covered Device is replaced, the Plan does not renew from the issuance of a new device, rather the original date of the delivery of the device will apply. ### 2. PAYMENT 2.1. The price of the Plan is included in the shipping or pick up fee and will be disclosed to you at checkout before completing your order. This amount is also reflected in the original sales receipt issued by Horys. 2.2. The Plan can only be purchased at the time you proceed with the confirmation of shipping or pick up of the Covered Device. The Plan is not available for standalone acquisition or retroactive purchase. 2.3. Horys reserves the right to change the price of the Plan at its sole discretion. In such instances, you will be notified of any changes prior to payment. 2.4. Payment on Horys third party shop shall be made by either card or wallet, with the choice of payment method at the sole discretion of the purchaser. 2.5. Horys only accepts Card Payments. 2.6. When receiving a payment made by credit or debit card, Horys reserves the right to charge a fee to cover the associated payment processing costs.This fee will be disclosed to the user at checkout, prior to the completion of the transaction. 3\. WHAT IS COVERED? 3.1. Hardware Services for Defects (“Hardware Service”): If during the Plan Term, you submit a valid claim by notifying Horys that a defect in materials and workmanship has arisen in the Covered Device, Horys may, at its discretion, either: 3.1.1. Repair the defect remotely by assisting you in actions required; 3.1.2. Repair the defect at no charge, using new parts; or 3.1.3. Exchange the Covered Device with a replacement product that is new or comprises new and/or previously used genuine Horys parts and has been tested and passed Horys functional requirements, subject to additional costs to be borne by you. 3.2. If Horys exchanges the Covered Device, the original product becomes Horys’ property and the replacement product is your property, with coverage effective for the remainder of the Plan Term. The Plan term does not renew even if the device is fully replaced. Horys may use Covered Devices or replacement parts for service that are sourced from a country that is different from the country from which the Covered Device or original parts were sourced. 3.3. Services for Accidental Damage from Handling (“ADH Service”): if, during the Plan Term, you submit a valid claim by notifying Horys that the Covered Device has broken due to accidental damage from handling, resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact) Horys may, at its discretion, either (i) repair the defect using new parts, or (ii) exchange the Covered Device with a replacement product that is new or comprised of new and/or previously used genuine Horys parts and has been tested and passed Horys functional requirements, subject to additional costs to be borne by you. These are subject to exceptions as provided for in Clause 4 of this Plan. ### 4. WHAT IS NOT COVERED? 4.1. Horys may restrict Hardware Service and ADH Services to the country where the Covered Device was originally purchased. 4.2. Horys will not provide Hardware Services or ADH Services in the following circumstances: 4.2.1. To protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Device; 4.2.2. To conduct preventive maintenance; 4.2.3. To replace Covered Device that is lost or stolen; 4.2.4. To repair damage caused by reckless, abusive, wilful or intentional conduct, or any use of the Covered Device in a manner not normal or intended by Horys; 4.2.5. To repair damage caused by a product that is not a Covered Device; 4.2.6. To repair any damage to a Covered Device (regardless of the cause) if the Covered Device has been opened, serviced, modified, or altered by anyone other than Horys or an authorized representative of Horys; 4.2.7. To repair any damage to a Covered Device with a serial number that has been altered, defaced, or removed; 4.2.8. To repair damages caused by force majeure; 4.2.9. To replace any part or component that is out of warranty 4.2.10. To provide warranty service for any external part or component, including but not limited to external chargers and screens. ### 5. MANUFACTURER'S WARRANTY 5.1. Upon purchasing a device from Horys Mall, a standard warranty is provided by Horys, the manufacturer, for a period of one (1) year (“Manufacturer's Warranty”). All customers are advised to read the terms of warranty carefully before purchasing the LK One Smartphone or any additional products available on the website. 5.2. Customers that have purchased the LK One Care Plan will be entitled to an additional one (1) year of standard warranty upon expiration of their Manufacturer's Warranty. ### 6. HOW TO OBTAIN SERVICE AND SUPPORT 6.1. You may obtain service or support by referring to the ‘RMA’ section at . 6.2. As per the RMA Policy, you must provide the full details required in the RMA Form, and present your Plan Confirmation, as well as the original sales receipt for your Covered Device and your Plan. 6.3. If your request cannot be resolved remotely by customer support, you may be required to send your device to a designated repair centre for repair or replacement. Horys will provide you by email with the details of the nearest authorized repair centre or logistics hub to which your device should be shipped. For policy holders, the shipping cost and fees are included in the price of the policy. In the case of pickup services of the device which requires any reparation or replacement, Horys will arrange the service through a third-party logistic partner. Please be aware that you will be responsible for all shipment costs and any additional fees incurred outside of the repair or replacement, if required. ### 7. SERVICE OPTIONS 7.1. Horys will provide hardware services to you through one or more of these options (Repair Services): 7.1.1. Customer Support Remote Resolution. If you have an issue that may be fixed remotely, customer support will use their best efforts to assist you in resolving the problem. Once you contact customer support, they will provide feedback and steps to assist and instruct you on how to try and renew the device from your location. 7.1.2. Mail-In Repair. Should your Covered Device not be fixable via option 7.1.1., you may be required to send it to our authorized repair centre. Customer support will provide you with full process and shipping details should this circumstance occur, and we will repair or replace the Covered Device upon evaluation. Please be advised that you will bear responsibility for any supplementary expenses beyond the repair, including shipping costs. 7.2. Horys may, at its discretion, either return your Covered Device or provide a replacement if the Device cannot be recovered with some applicable exclusions, as detailed below: 7.2.1. The former clause is not applicable for cases when the device has been tampered by its user. 7.2.2. In case of tampered devices, the user will be liable for shipping and returns, likewise, for any additional costs related to the service centre in connection with the examination of the device. 7.2.3. In the former case, the user is responsible for picking up the device from the service centre, within thirty (30) days from the date of notification sent by Horys to the user, otherwise Horys is not liable for the return of the tempered device. ### 8. YOUR RESPONSIBILITIES 8.1. To receive service or support under the Plan, you agree to: 8.1.1. Provide your Plan Agreement Number, a copy of your Plan’s original proof of purchase and a copy of the Hardware's purchase receipt; 8.1.2. Provide information about the details and causes of the issues with the Covered Device; 8.1.3. Respond to requests for information needed to diagnose or service the Covered Device; 8.1.4. Follow instructions received by Horys’ support team; 8.1.5. Pay the additional costs outside of the repair and shipping; 8.1.6. Send the Covered Device to the repair centre in good time, in order to receive the Repair Services (if mail-in repair is required). ### 9. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, Horys and its affiliates, agents, employees, and partners will under no circumstances be liable to you or any subsequent owner of the Covered Device for any indirect or consequential damages resulting from Horys’ obligations under this plan. Horys specifically does not warrant that (i) it will be able to repair or replace the covered device without risk to or loss of programs or data, (ii) it will maintain the confidentiality of data, or (iii) the operation of the product will be uninterrupted or error-free. The benefits conferred by this plan are in addition to any rights and remedies provided under consumer laws and regulations. To the extent that liability under such laws and regulations may be limited, Horys’ liability is limited, at its sole option, to the replacement or repair of the covered device or supply of the service. ### 10. TRANSFER OF PLAN You are not permitted under any circumstances to make any transfers of rights under this Plan to another party or device. ### 11. GENERAL TERMS 11.1. Horys may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. 11.2. Horys is not responsible for any failures or delays in performing under the Plan that are due to events outside of Horys’ reasonable control. 11.3. You are not required to perform preventive maintenance on the Covered Device to receive service under the Plan. 11.4. In carrying out its obligations Horys may, at its discretion and solely for the purposes of monitoring the quality of Hory’s response, keep record of the screenshots, videos and messages shared between you and Horys. 11.5. You agree that any information or data disclosed to Horys under this Plan is not confidential or proprietary to you. Furthermore, you agree that Horys may collect and process data on your behalf when it provides any service. This may include transferring your data to affiliated companies or service providers in accordance with the Horys Privacy and Cookies Policy. 11.6. Horys has security measures, which will protect your data against unauthorized access or disclosure as well as unlawful destruction. 11.7. You understand and agree that by purchasing the Plan, Horys will use, process, transfer, and protect your information in accordance with Horys Privacy and Cookies Policy, available at [ ](http://horystech.com/)which is deemed to be incorporated to this Plan by reference. 11.8. Without prejudice to the foregoing, you agree that Horys, its affiliates or service providers, may use and process your name, device serial number, contact information, repair history and other personal information we, our affiliates or service providers collect or generate in relation to your purchase and Plan, for the purposes of: 11.8.1. Providing and administering the Repair Services under the Plan and performing this contract; 11.8.2. Ensuring service quality; and 11.8.3. Communicating with you regarding your Plan, related financial transactions, and Repair Services and support provided under this contract. For such purposes, you agree that this may include the transfer of your personal information between Horys, its affiliates and service providers. If you have any questions regarding the processing of your personal data, please review . 11.9. The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Horys’ entire understanding with respect to the Plan. 11.10. Horys is not obligated to renew this Plan. If Horys does offer to renew this Plan, Horys will determine the price and terms. 11.11. Parties to these terms agree to resolve any disputes promptly and in an efficient manner within thirty (30) days after the dispute arises. In case of failure to reach an amicable solution in an amicable manner, a dispute resolution will be exclusively governed under the laws of the Emirate of Dubai and the relevant Terms and Conditions in this document. ## 12. GOVERNING LAW AND JURISDICTION The laws of the British Virgin Islands govern the purchased Plans. Any disputes arising out of or in connection with a purchased Plan, including any question regarding the existence, validity or termination of a Plan or these terms shall be subject to the exclusive jurisdiction of the courts of the British Virgin Islands. # Warranty Certificate # xK Computer Care Policy XK Computer Care Policy - Horys Hardware solutions - check what is included, service options, general terms, service or support, responsibilities, manufacturer's warranty
**Last Update: June 2026** ### 1. THE PLAN 1.1. This contract (the “Plan”) governs the services provided by Horys Technologies LTD (“Horys”, “we”, “us”, “ours”) for your xK Computer Care Policy plan purchase and includes the terms in this document, your Plan Confirmation (the “Plan Confirmation“), and the original sales receipt for your Plan. 1.2. Your Plan Confirmation, which refers to the applicable warranty coverage, will be provided only when you choose to proceed with the shipment or collection of your product and complete the related payment.The warranty is included as part of that payment. If you have completed this step through Horys third party shop, you may obtain a copy of your Plan Confirmation by accessing the “Purchases” section of your account. 1.3. Benefits under this Plan are in addition to your rights under applicable laws, and the manufacturer's standard hardware warranty. 1.4. The Plan covers the xK Computer Devices listed on your Plan Confirmation (“Covered Device”). The Plan only applies to one device, therefore if you have multiple devices you wish to cover, you must purchase a separate Plan for each device. 1.5. This Plan does not cover the LK One Smartphone. 1.6. Covered Device includes any replacement product provided to you by Horys under this Plan. 1.7. The Plan begins from the date of delivery of the Covered Device, and continues for twelve (12) months, unless cancelled prior (the “Plan Term”). In case the Covered Device is replaced, the Plan does not renew from the issuance of a new device, rather the original date of the delivery of the device will apply. ### 2. PAYMENT 2.1. The price of the Plan is included in the shipping or pick up fee and will be disclosed to you at checkout before completing your order. This amount is also reflected in the original sales receipt issued by Horys. 2.2. The Plan can only be purchased at the time you proceed with the confirmation of shipping or pick up of the Covered Device. The Plan is not available for standalone acquisition or retroactive purchase. 2.3. Horys reserves the right to change the price of the Plan at its sole discretion. In such instances, you will be notified of any changes prior to payment. 2.4. Payment on Horys third party shop shall be made by either card or wallet, with the choice of payment method at the sole discretion of the purchaser. 2.5. Horys only accepts Card Payments. 2.6. When receiving a payment made by credit or debit card, Horys reserves the right to charge a fee to cover the associated payment processing costs.This fee will be disclosed to the user at checkout, prior to the completion of the transaction. 3\. WHAT IS COVERED? 3.1. Hardware Services for Defects (“Hardware Service”): If during the Plan Term, you submit a valid claim by notifying Horys that a defect in materials and workmanship has arisen in the Covered Device, Horys may, at its discretion, either: 3.1.1.Repair the defect remotely by assisting you in actions required; 3.1.2. Repair the defect at no charge, using new parts; or 3.1.3. Exchange the Covered Device with a replacement product that is new or comprises new and/or previously used genuine Horys parts and has been tested and passed Horys functional requirements, subject to additional costs to be borne by you. 3.2. If Horys exchanges the Covered Device, the original product becomes Horys’ property and the replacement product is your property, with coverage effective for the remainder of the Plan Term. The Plan term does not renew even if the device is fully replaced. Horys may use Covered Devices or replacement parts for service that are sourced from a country that is different from the country from which the Covered Device or original parts were sourced. 3.3. Services for Accidental Damage from Handling (“ADH Service”): if, during the Plan Term, you submit a valid claim by notifying Horys that the Covered Device has broken due to accidental damage from handling, resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact) Horys may, at its discretion, either (i) repair the defect using new parts or (ii) exchange the Covered Device with a replacement product that is new or comprised of new and/or previously used genuine Horys parts and has been tested and passed Horys functional requirements, subject to additional costs to be borne by you. These are subject to exceptions as provided for in Clause 4 of this Plan. ### 4. WHAT IS NOT COVERED? 4.1. Horys may restrict Hardware Service and ADH Services to the country where the Covered Device was originally purchased. 4.2. Horys will not provide Hardware Services or ADH Services in the following circumstances: 4.2.1. To protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Device; 4.2.2. To conduct preventive maintenance; 4.2.3. To replace Covered Device that is lost or stolen; 4.2.4. To repair damage caused by reckless, abusive, wilful or intentional conduct, or any use of the Covered Device in a manner not normal or intended by Horys; 4.2.5. To repair damage caused by a product that is not Covered Device; 4.2.6. To repair any damage to Covered Device (regardless of the cause) if the Covered Device has been opened, serviced, modified, or altered by anyone other than Horys or an authorized representative of Horys; 4.2.7. To repair any damage to the Covered Device with a serial number that has been altered, defaced or removed; 4.2.8. To repair damages caused by force majeure; 4.2.9. To replace any part or component that is out of warranty; or 4.2.10. To provide warranty service for any external part or component, including but not limited to external chargers and screens. ### 5. MANUFACTURER'S WARRANTY 5.1. Upon purchasing a device from Horys third party shop, a standard warranty is provided by Horys, the manufacturer, for a period of one (1) year (“Manufacturer's Warranty”). All customers are advised to read the terms of warranty carefully before purchasing the xK Computer or any additional products available on the website. 5.2. Customers who pay for shipping or pick up of the xK Computer Device will receive the Care Policy Plan and will be entitled to an extended warranty of up to four (4) additional years, commencing upon the expiration of the Manufacturer's Warranty, resulting in a total coverage period of up to five (5) years from the original date of purchase. ### 6. HOW TO OBTAIN SERVICE AND SUPPORT 6.1. You may obtain service or support by referring to the ‘RMA’ section at . 6.2. As per the RMA Policy, you must provide the full details required in the RMA Form, and present your Plan Confirmation, as well as the original sales receipt for your Covered Device and your Plan. 6.3. If your request cannot be resolved remotely by customer support, you may be required to send your device to a designated repair centre for repair or replacement. Horys will provide you by email with the details of the nearest authorized repair centre or logistics hub to which your device should be shipped. For policy holders, the shipping cost and fees are included in the price of the policy. In the case of pickup services of the device which requires any reparation or replacement, Horys will arrange the service through a third-party logistic partner. Please be aware that you will be responsible for all shipment costs and any additional fees incurred outside of the repair or replacement, if required. ### 7. SERVICE OPTIONS 7.1. Horys will provide hardware services to you through one or more of these options (Repair Services): 7.1.1. Customer Support Remote Resolution. If you have an issue that may be fixed remotely, customer support will use their best efforts to assist you in resolving the problem. Once you contact customer support (), they will provide feedback and steps to assist and instruct you on how to try and renew the device from your location. 7.1.2. Mail-In Repair. Should your Covered Device not be fixable via option 7.1.1., you may be required to send it to our authorized repair centre. Customer support will provide you with full process and shipping details should this circumstance occur, and Horys repair or replace the Covered Device upon evaluation. Please be advised that you will bear responsibility for any supplementary expenses beyond the repair, including shipping costs. 7.2. Horys may, at its discretion, either return your Covered Device or provide a replacement if the Device cannot be recovered with some applicable exclusions, as detailed below: 7.2.1. The former clause is not applicable for cases when the device has been tampered by its user. 7.2.2. In case of tampered devices, the user will be liable for shipping and returns, likewise, for any additional costs related to the service centre in connection with the examination of the device. 7.2.3. In the former case, the user is responsible for picking up the device from the service centre, within thirty (30) days from the date of notification sent by Horys to the user, otherwise Horys is not liable for the return of the tempered device. ### 8. YOUR RESPONSIBILITIES 8.1. To receive service or support under the Plan, you agree to: 8.1.1. Provide your Plan Agreement Number, a copy of your Plan’s original proof of purchase and a copy of the Hardware's purchase invoice; 8.1.2. Provide information about the details and causes of the issues with the Covered Device; 8.1.3. Respond to requests for information needed to diagnose or service the Covered Device; 8.1.4. Follow instructions received by Horys’ support team; 8.1.5. Pay the additional costs outside of the repair and shipping; 8.1.6. Send the Covered Device to the repair centre in good time in order to receive the Repair Services (if mail-in repair is required). ### 9. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, Horys and its employees and agents will under no circumstances be liable to you or any subsequent owner of the Covered Device for any indirect or consequential damages resulting from Horys’ obligations under this plan. Horys specifically does not warrant that: (i) it will be able to repair or replace the covered device without risk to or loss of programs or data, (ii) it will maintain the confidentiality of data or (iii) the operation of the product will be uninterrupted or error-free. The benefits conferred by this plan are in addition to any rights and remedies provided under consumer laws and regulations. To the extent that liability under such laws and regulations may be limited, Hory’s liability is limited, at its sole option, to the replacement or repair of the covered device or supply of the service. ### 10. TRANSFER OF PLAN You are not permitted under any circumstances to make any transfers of rights under this Plan to another party or device. ### 11. GENERAL TERMS 11.1. Horys may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. 11.2. Horys is not responsible for any failures or delays in performing under the Plan that are due to events outside of Horys’ reasonable control. 11.3. You are not required to perform preventive maintenance on the Covered Device to receive service under the Plan. 11.4. In carrying out its obligations Horys may, at its discretion and solely for the purposes of monitoring the quality of Hory’s response, keep record of the screenshots, videos and messages shared between you and Horys. 11.5. You agree that any information or data disclosed to Horys under this Plan is not confidential or proprietary to you. Furthermore, you agree that Horys may collect and process data on your behalf when it provides any service. This may include transferring your data to affiliated companies or service providers in accordance with the Horys Privacy and Cookies Policy. 11.6. Horys has security measures, which will protect your data against unauthorized access or disclosure as well as unlawful destruction. 11.7. You understand and agree that by purchasing the Plan, Horys will use, process, transfer, and protect your information in accordance with Horys Privacy and Cookies Policy, available at[ ](http://horystech.com/)[ ](http://horystech.com/)which is deemed to be incorporated to this Plan by reference. 11.8. Without prejudice to the foregoing, you agree that Horys, its affiliates or service providers may use and process your name, device serial number, contact information, repair history and other personal information we, our affiliates or service providers collect or generate in relation to your purchase and Plan, for the purposes of: 11.8.1. Providing and administering the Repair Services under the Plan and performing this contract; 11.8.2. Ensuring service quality; and 11.8.3. Communicating with you regarding your Plan, related financial transactions, and Repair Services and support provided under this contract. For such purposes, you agree that this may include the transfer of your personal information between Horys, its affiliates and service providers. If you have any questions regarding the processing of your personal data, please review . 11.9. The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Horys’ entire understanding with respect to the Plan. 11.10. Horys is not obligated to renew this Plan. If Horys does offer to renew this Plan, Horys will determine the price and terms. 11.11. Parties to these terms agree to resolve any disputes promptly and in an efficient manner within thirty (30) days after the dispute arises. In case of failure to reach an amicable solution in an amicable manner, a dispute resolution will be exclusively governed under the laws of the Emirate of Dubai and the relevant Terms and Conditions in this document. ### 12. GOVERNING LAW AND JURISDICTION The laws of the British Virgin Islands govern the purchased Plans. Any disputes arising out of or in connection with a purchased Plan, including any question regarding the existence, validity or termination of a Plan or these terms shall be subject to the exclusive jurisdiction of the courts of the British Virgin Islands. \
# Pre-sale Policy Horys Technologies - Our Pre-sale Policy outlines the terms and conditions for participating in pre-sale events, ensuring a clear and smooth experience for all participants
**Last Update: June 2026** This Pre-Sale Policy and any terms expressly incorporated herein (the “Policy”) govern the pre-sale of the devices developed by Horys Technologies LTD (“Horys", “we”, “our”, “us”), such as LK One and Computer Devices. This Policy explains how the buyer (the “Buyer”, “you” or “your”) may participate in our pre-sale campaign available at[ http://horystech.com/](http://horystech.com/). You shall read this Policy carefully before placing your order. By placing your Order, you agree to be bound by this Policy and all supplementary agreements, including the Terms and Conditions, Privacy and Cookies Policy, Delivery, Warranty, and Return Policy, and any other subsequent agreement related to the present document. This Policy may be made available in several languages for educational purposes only. In case of any inconsistency between the English version and a translated version, the English version prevails. ### 1. TERMS 1.1. A pre-sale is an offer to purchase Devices which are not yet available for general sale, through our website. 1.2. In order to be eligible to place an order during the pre-sale period, you will need to provide certain information, including but not limited to, your name, address and billing information. It is your responsibility to ensure this information is accurate and up to date. If we do not have accurate information, we will not be able to keep you informed on the status of your Order, or refund any payments, if applicable. ### 2. ORDERS 2.1. The Buyer may at any time during the pre-sale, pre-purchase a Device from the retail website (an “Order”). 2.2. An Order shall constitute an offer by the Buyer to purchase the specified Device(s) in accordance with this Policy. 2.3. The offer constituted by an Order shall remain in effect and capable of being accepted by us until the Buyer receives an Order confirmation, which will be sent to the contact details provided at checkout. If the Buyer does not receive an order confirmation within forty-eight (48) hours after placing the order, please contact our support team at 2.4. Horys may accept or reject an Order at its discretion. An Order shall not be accepted, and no binding obligation to supply any Device(s) shall arise, until Hory’s written acceptance of the Order via an Order confirmation. 2.5. Rejection of an Order by Horys, including any communication that may accompany such rejection, shall not constitute a counter-offer capable of acceptance by the Buyer. 2.6. Marketing and other promotional material relating to the Device(s) are illustrative only and do not form part of this Policy. The Buyer agrees that, in submitting an Order, they have not relied on any representations or statements by Horys, other than those expressly set out in this Policy. ### 3. DELIVERY AND WARRANTY For all the details regarding the delivery process, please refer to our [Delivery, Warranty, Refund and Return Policy](/legal-documents/delivery-warranty-refund-and-return-policy) available on our website. ### 4. PRICE 4.1. The Buyer understands and acknowledges that the price of each Device is variable, and subject to change at the sole discretion of Horys. Once the Buyer provides the payment and receives the Order confirmation, the price cannot be changed. 4.2. The full amount of the Device will be payable upfront when placing an Order. 4.3. Additional charges may occur as follows: 4.3.1. An activation fee is required in order to participate in the pre-sale, and it will be automatically added to the Order at the checkout. 4.3.2. Additional shipping charges are determined automatically at checkout based on the country you are purchasing from, and subject to change based on geographical location and time of purchase. 4.3.3. Additional Warranty packages are available for an additional fee. 4.3.4. Additional customs duties may be levied contingent upon the jurisdiction to which the product is being dispatched. ### 5. PAYMENT 5.1. Payment type during pre-sale is subject to the available promotion on Horys third party shop. 5.2. Payments made by credit card are subject to additional fees which will be identified at checkout. ### 6. LIMITATION OF LIABILITY 6.1. Horys will supply the Devices in conformity with the Device specification; however, it accepts no liability for any delayed delivery, malfunction, fault, or damage to the Device, except to the extent prohibited by law. 6.2. Regardless of whether we were advised of the possibility of such damages, we do not assume any liability for any special, direct, indirect, incidental, punitive or consequential damages of any kind whatsoever arising from or in connection with the Devices, including but not limited to loss of profits or revenues, loss of data, loss of assets, or otherwise. Our liability for any claim arising out of or related to the Devices shall not exceed the value of the Device, at the time of its loss, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or any other cause of action or legal or equitable theory. ### 7. FORCE MAJEURE Horys shall not be held liable if we fail to comply with the terms of this Policy due to circumstances beyond our reasonable control, including but not limited to the provisions outlined in this clause. In no event shall Horys be responsible for inaccuracies, errors, delays, omissions, service disruptions, or interruptions in the delivery of the Devices, when caused as a result of governmental actions, acts of terrorism, war, fires, disruptions in telecommunications or internet services, network provider issues, software malfunctions, network-wide compromises, hacking, strikes, labour disputes, accidents, civil or military disturbances, or other catastrophic events. \
# Access Membership Terms Horys Technologies - Access Membership Terms & Access Membership Privacy Policy.
**Last Update: August 2025** **Membership Fee:** The Access membership is subject to the payment of an annual subscription fee, the amount of which is determined and may be updated from time to time at our third party shop platform’s sole discretion. The fee shall be paid in AED or in virtual points through your wallet. The subscription is valid for one year from the date of payment and is renewable annually. Any changes to the subscription fee shall (i) not affect current subscriptions during their validity period, and (ii) apply only upon renewal or to new subscriptions. Once paid, the subscription fee is non-refundable. * Access to Discounts and Coupons: Access members will have privileged access to a variety of discounts and coupons, ranging from substantial price reductions to special bundle offers. These offers are subject to change periodically, and members will be promptly notified via email or through the Access Membership website. * Participation in Special Events: Access Membership members will receive priority invitations and access to a diverse array of exclusive special events, such as product launches, hands-on workshops, and thought-provoking tech seminars. Members will be given the opportunity to RSVP for these events before the general public. * Newsletter Subscription: Subscribing to the Access Membership newsletter ensures that members are kept up to date with the latest tech trends, product releases, and exclusive member-only promotions. The newsletter will be delivered to the email address provided during registration. * Community Participation: Access Membership is dedicated to fostering a vibrant tech community where members can actively engage in discussions, share their knowledge, ask questions, and connect with other tech enthusiasts and professionals. Members are encouraged to actively participate in discussions, share their insights, and network with fellow members. * No Refund Policy: Access Membership does not offer refunds for membership fees. Once your payment is processed, it is non-refundable. Membership benefits are available for the full duration of the one (1) year membership period. ### Access Membership Privacy Policy #### 1. Information We Collect: * Personal Information: When you sign up for Access Membership, we collect personal information, including your name, email address and payment details, solely for the purpose of processing your membership fee and providing you with Horys AccessMembership benefits. #### 2. How We Use Your Information: * Name and Email Address: your name and email address will be used to manage your Access Membership, facilitate communication, send you updates, and provide access to exclusive Access Membership benefits. * Payment Information: payment information is securely processed by our trusted payment provider, Geidea. Horys Global Electronics Trading LLC (“Horys”) does not store or retain your payment details. #### 3. Security and Data Protection: * Horys is committed to ensuring the security and protection of your personal information. We employ industry-standard security measures to safeguard your data from unauthorized access, loss, or theft. * Your personal information will not be shared with third parties without your explicit consent unless required by law or relevant authorities. #### 4. No Refund Policy: * Access Membership adheres to a strict no-refund policy for membership fees. Once your payment is processed, it is non-refundable. We recommend thoroughly reviewing the membership benefits before joining. #### 5. Communication Preferences: * Access Membership respects your communication preferences. You may choose to opt out of receiving newsletters and updates at any time by following the unsubscribe instructions provided in our communications. #### 6. Changes to Privacy Policy: * Horys may periodically update this Privacy Policy to reflect changes in data protection regulations or our practices. Any modifications will be promptly posted on our website, and it is your responsibility to review and agree to the updated terms. * By becoming a Access member, you agree to abide by the terms and conditions and the privacy policy outlined above. * If you have any questions or concerns regarding your membership or our privacy practices, please do not hesitate to contact us at . Thank you for choosing Access Membership as your tech community, and we look forward to serving you as a valued member! # RMA Policy Horys Technologies - To submit a request for a return merchandise authorization (“RMA”), follow a few easy steps.
**Last Update: June 2026** To submit a request for a RMA, after receiving approval from Horystech Support Team, you can follow these steps: 1. Download the RMA form in PDF format from this page ([RMA Form](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCpH2e1FKavvEI1buNd0t%2Fuploads%2FzjNP8ElEdcvhu0Ex9DbP%2FRMA%20Form%20and%20Policy_HORYS%20TECHNOLOGIES%20LTD.pdf?alt=media\&token=5d0b7236-48ef-460f-b7ee-445889ac7361)); 2. Fill out the necessary information on the form, including your contact details, the reason for the return, and any other relevant information; and 3. Once you have completed the form, you can submit it to the Horys Technologies Customer Support team via the online support portal at [Support](https://support.horystech.com/support/home) selecting the category ‘RMA Request Form’. ## Return Merchandise Authorization Policy This Return Merchandise Authorization Policy (“RMA Policy” or “Policy”) governs the return or replacement of LayerK Hardware Products, including but not limited to: LK One Smartphone, xK Computer Devices, AiX Home Station Devices, Nx1 Home Station Machines, (“Hardware”), to Horys Technologies (“Supplier”) from individuals/businesses purchasing the Hardware (“Purchaser”) sold on [the third party shop](https://www.horystech.com/) (“Third Party Shop”). ## 1. GENERAL PROVISIONS This RMA Policy is applied in conjunction with the Supplier’s [Terms and Conditions](https://docs.horystech.com/legal-documents/terms-and-conditions) and Delivery Conditions, and all other Policies and Agreements you have agreed to while purchasing the Hardware. This Policy governs the procedure for submitting and processing requests for repair or replacement of Hardware. Not all approved claims require physical return of the Hardware, and the Supplier may determine that a warranty claim can be processed based on supporting evidence submitted by the Purchaser. ## 2. RETURNS 2.1. The Hardware may only be returned for repair or replacement subject to the terms of [Delivery, Warranty, Return and Refund Policy](https://docs.horystech.com/legal-documents/delivery-warranty-and-return-policy) and this Policy. The Supplier does not issue any refunds for the Hardware under any other circumstances. 2.2. Returned Hardware will be governed by the applicable Warranty plan and/or the applicable Policies, subject to Clause 4 of this Policy. 2.3. The submission of an RMA request does not by itself guarantee approval of repair, replacement, or return. All requests are subject to review by the Supplier or its authorized service providers. ## 3. WARRANTY 3.1. Warranty is subject to the specific hardware or Service you purchase in accordance with Delivery, Warranty, Return and Refunds Policy. 3.2. The Purchaser may be required to provide proof of purchase, order details, serial number, and any other information reasonably requested by the Supplier to verify warranty eligibility. 3.3. The remedies available under warranty are limited to those expressly stated in the applicable warranty terms and this Policy. ## 4. PROCESS FOR RETURNING DEFECTIVE HARDWARE 4.1. If you are eligible, under your valid warranty plan, to send your Hardware back to the Supplier to be repaired or replaced, the process for doing so is as follows: 4.1.1. Submit a request at [https://support.horystech.com/support/home.new](https://support.horystech.com/support/home), providing as many details as possible, including screenshots and videos; 4.1.2. Our Customer Support will review the submission and if you are applicable for a return and repair or replacement of your Hardware, they will issue you an RMA number and instructions on how to fill the RMA Form; 4.1.3. Once you receive the RMA number, form and full details for shipping, please fill in the RMA Form entirely and send it to the support team. Then, if requested, place the Hardware in a box with a size similar to the Hardware itself (not oversized) in order for it to be shipped to the Service Centre. 4.1.4. It is the sole responsibility of the Purchaser, if requested, to ship the Hardware to the provided Service Center address within ten (10) days after receiving approval for the RMA. If the Purchaser fails to return the Hardware within the period specified in this Clause, the Supplier may close or cancel the RMA request, without prejudice to the Purchaser’s right to submit a new request, subject always to the applicable warranty period and any mandatory law. 4.1.5. When your returned Hardware has been received by the Service Centre, you will receive a confirmation via email from the Customer Support Team; 4.1.6. The Supplier repair services will assess the Hardware and determine the course of action according to your warranty plan as to how the Hardware can be remedied. Such determination shall be communicated to you by the Support Team. 4.2. The Supplier may require proof of dispatch of the Hardware. The Purchaser shall be solely responsible to obtain all necessary documentation including shipping records, tracking details, customs documents, or other dispatch documentation reasonably requested by the Supplier and pay all requisite fees and costs to satisfy such a request. The Supplier shall not be responsible for loss, delay, or damage occurring during return transit where the Purchaser has arranged shipment, except to the extent required by applicable mandatory law. 4.3. All additional fees for returning the Hardware will be borne by the Purchaser. 4.4. The Supplier reserves the right to reject any claim where the information provided is incomplete, inaccurate, misleading, fraudulent, insufficient to verify the issue, or otherwise falls outside the scope of applicable warranty coverage. ## 5. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, the Supplier and its employees and agents will under no circumstances be liable to you or any subsequent owner of the Hardware for any indirect or consequential damages resulting from Supplier’ obligations under this RMA Policy. The Supplier specifically does not warrant that (i) it will accept returns, (ii) refund any refused deliveries or (iii) issue a return or refund. The benefits conferred by this Policy are in addition to any rights and remedies provided under consumer laws and regulations, to the extent that liability under such laws and regulations may be limited. ## 6. FORCE MAJEURE Supplier shall bear no liability under or be deemed to be in breach of this Policy for any delays or failures in performance of this Policy which result from Force Majeure. The party subject to the Force Majeure event shall promptly notify the other party in writing when such the event causes a delay or failure in performance and when it ceases to do so. ## 7. CONTACT US Our Customer Support team will be happy to assist you with any matters concerning this Policy at [https://support.horystech.com/support/home.new](https://support.horystech.com/support/home). ## 8. APPLICABLE LAW AND DISPUTE RESOLUTION This Policy and its interpretation shall be governed by the laws of the British Virgin Islands. For any disputes that cannot be amicably resolved, the courts of the British Virgin Islands shall have exclusive jurisdiction to resolve. # Computer Device User Manual Horys Blockchain Computer Device User Setup Guide. Horys Technologies company providing Hardware, Software and Server Management Solutions | Join us Always follow an updated User Guide Platforms are constantly evolving, and so is the integration with your XK Computer Devices. To ensure you’re getting the best experience, always check and download the latest version of the XK User Guide from our GitBook.
**💡 Why update?** • Stay up to date with new integrations • Solve installation complications • Access the latest tips for smooth operation
If you notice any hiccups when setting up your XK device for the first time, the updated guide is here to help! # EN / Device User Manual Horys Blockchain Computer Device User Manual. Horys Technologies company providing Hardware, Software and Server Management Solutions | Join us ## Table of Contents 1\. Product Overview & Specifications 2\. Basic Safety & Maintenance 3\. Setup Instructions 4\. What's in the Box 5\. Product Visualization 6\. FAQ 7\. Contact Information ## 1. Product Overview & Specifications **Overview**: The Computer Device is a high-performance device that empowers users with the ability to participate in digital network activities and experience rewards. With its compact physical design and simplified user interface, the Computer Device is your gateway to the vast and growing digital asset space. ## 2. Basic Safety & Maintenance • **Electrical Safety**: Only use the power cable provided in the box to power your device and connect it only to compatible power sources. Check electrical specifications to ensure device compatibility. • **Ventilation**: Ensure the device's vents are not blocked to prevent overheating. • **Liquid Exposure**: Keep the device away from liquids to avoid damage. • **Cleaning**: Clean the device with a soft, dry cloth regularly to prevent the accumulation of dust outside and inside the device. • **Caution**: Do not use chemical cleaners, as these might damage the finishing on the surface of the device.
xK 500xK 1000xK 5000xK 10000xK Validator
Device Proportions14 x 13 x 6 cm14 x 13 x 6 cm16 x 14 x 8 cm20 x 15 x 10 cm20 x 15 x 10 cm
FinishingPremium Plastic CaseAluminum CaseAluminum CaseAluminum CaseBlack Aluminum Case
Connectivity2.4Ghz / 5Ghz2.4Ghz / 5Ghz2.4Ghz / 5Ghz2.4Ghz / 5Ghz2.4Ghz / 5Ghz
Ports

1 WAN Port

1 LAN Port

1 WAN Port

1 LAN Port

1 WAN Port

1 LAN Port

1 WAN Port

1 LAN Port

1 WAN Port

1 LAN Port

PowerExternal 12V Power AdapterExternal 12V Power Adapter100-240V100-240V100-240V
Processor

ARM

Processor

ARM

Processor

Intel® Core™ i5 ProcessorIntel® Core™ i5 ProcessorIntel® Core™ i7 Processor
## 3. Setup Instructions 1. Unbox and Inspect: * Open the box and ensure that all the items listed in Section 4 \[What’s in the Box] are present and in brand-new condition.\* * Locate the serial number and the mac-address on the back of the device and note it down for later steps. 2. Connect to Power: * Plug the appropriate end of the power cable to your Computer Device. * Connect the other end to a power outlet. 3. Network Connection * Take the Ethernet cable from the box. * Plug the blue color-coded end of the cable into the WAN port of your device. * Plug the yellow color-coded end of the cable into a free port on your WiFi router. * Wait approximately 15-30 minutes for the device to activate. * A green indicator in front of your device will light up to let you know that you have connected to the network successfully. ## 4. What's Inside the Box • Computer Device • Ethernet cable • Power cable • Product manual with QR code linked to our web-based digital product guide ## 5. Product Visualization **5000/ 10000/ Validator Set**
**500/ 1000 Set**
## 6. FAQs 1. How does the product connect to the network? * The device requires an internet connection via an ethernet cable to router. 2. Can I connect multiple devices in a business setting? * Yes, as long as you have vacant internet ports. Independent IP addresses are not necessary. 3. Can I gift the device to another user? * Each device is linked to the order ID and is non-transferrable. ## 7. Contact Information Customer Support Hub: Support Email: General Queries Email: Website: