RMA
To submit a request for a return merchandise authorization (“RMA”), you can follow these steps:
Download the RMA form in PDF format from this page (RMA Form);
Fill out the necessary information on the form, including your contact details, the reason for the return, and any other relevant information; and
Once you have completed the form, you can submit it to the HORYS Technologies customer service team via their online support portal at
https://support.horystech.com/support/home
Return Merchandise Authorization Policy
This Return Merchandise Authorization Policy (“RMA Policy” or “Policy”) governs the return or replacement of LayerK Hardware Products, including but not limited to: LK One Smartphone, xK Computers (1000 and 5000) (“Hardware”), to HORYS Technologies (“Supplier”) from individuals/businesses purchasing the Hardware (“Purchaser”) sold on https://www.horystech.com (“Platform”).
1. GENERAL PROVISIONS
This RMA Policy is applied in conjunction with the Supplier’s Terms and Conditions and Delivery Conditions, available at www.horystech.com and all other Policies and Agreements you have agreed to while purchasing the Hardware.
2. RETURNS
2.1. The Hardware may only be returned for repair or replacement subject to the terms of this Policy. HORYS Technologies does not issue any refunds for the Hardware under any circumstances.
2.2. Returned Hardware will be governed by the applicable Warranty plan and/or the applicable OneCare or xK Computer Care Policy, subject to Clause 4 of this Policy.
3. RECEIVING DELIVERY OF HARDWARE
The Purchaser must accept delivery of the Hardware. Failure to receive delivery would be a breach of this Policy and the applicable Terms and Conditions, and the Purchaser shall not be eligible to request a return or replacement of the Hardware.
4. WARRANTY
4.1. The Hardware includes a standard warranty for a period of one (1) year from the date of the purchase. This standard warranty is provided by the manufacturers of the Hardware and is subject to its own terms and conditions. Purchasers are advised to read and understand the terms of the warranty prior to purchasing. The Supplier bears no responsibility for any such warranty provided.
4.2. Purchasers may purchase additional warranty packages for their Hardware, including either the One Care Plan for the LK One Smartphone or the xK Computer Care Policy for the xK Computers (500, 1000, 5,000, 10,000 and Validator) (“Additional Warranty Plans”).
4.4. Additional Warranty Plans are valid for two (2) years and subject to their own Terms and Conditions which you are solely responsible for reading and agreeing to when purchasing.
4.5. The coverage of your Hardware device would depend upon the Warranty and any Additional Warranty Plans you have purchased. The Supplier has the sole discretion to process your repair or replacement based upon the applicable coverage.
4.6. Should your Hardware require returning for replacement or repair, you can follow the process in this Policy as defined in Clause 5.
5. PROCESS FOR RETURNING DEFECT HARDWARE
5.1. If you are eligible under your valid warranty plan to send your Hardware back to the Supplier to be repaired or replaced, the process for doing so is as follows:
5.1.1. Submit a request at support.horystech.com, ‘RMA’ tab and fill the provided RMA Form with the full details of your request to return the Hardware for either repair or replacement;
5.1.2. Our Customer Support will review the submission and if you are applicable for a return and repair or replacement of your Hardware, they will issue you an RMA number and details for shipping the Hardware to the Service Center, along with an RMA Form;
5.1.3. Once you receive the RMA number, form and full details for shipping, please fill in the RMA Form entirely and place it in the box with the Hardware to the Service Centre.
5.1.4. It is the sole responsibility of the Purchaser to ship the Hardware to the provided Service Center address within ten (10) days;
5.1.5. When your returned Hardware has been received by the Service Centre, you will receive a notification via email;
5.1.6. HORYS Technologies repair services will assess the Hardware and determine the course of action according to your warranty plan as to how the Hardware can be remedied. Such determination shall be communicated to you via the contact information provided at checkout.
5.2. The Supplier may require proof of dispatch of the Hardware. The Purchaser shall be solely responsible to obtain all necessary documentation and pay all requisite fees and costs to satisfy such a request.
5.3. All additional fees for returning the Hardware will be borne by the Purchaser.
6. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUPPLIER AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE HARDWARE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM SUPPLIER’ OBLIGATIONS UNDER THIS RMA POLICY. SUPPLIER SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL ACCEPT RETURNS, (ii) REFUND ANY REFUSED DELIVERIES OR (iii) ISSUE A RETURN OR REFUND. THE BENEFITS CONFERRED BY THIS POLICY ARE IN ADDITION TO ANY RIGHTS AND REMEDIES PROVIDED UNDER CONSUMER LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED.
7. FORCE MAJEURE
Supplier shall bear no liability under or be deemed to be in breach of this Policy for any delays or failures in performance of this Policy which result from Force Majeure. The party subject to the Force Majeure event shall promptly notify the other party in writing when such the event causes a delay or failure in performance and when it ceases to do so.
8. CONTACT US
Our Customer Support team will be happy to assist you with any matters concerned with this Policy, you can contact us at
9. APPLICABLE LAW AND DISPUTE RESOLUTION
This Policy and its interpretation shall be governed by the laws of the Emirate of Dubai. For any disputes that cannot be amicably resolved, the courts of Dubai shall have exclusive jurisdiction to resolve.
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