Return and Refund Policy

Horys Technologies - Our Return and Refund Policy outlines the process for returning products and requesting refunds to ensure a smooth and transparent experience.

Last Update: July 2025

1. RETURNS

1.1. Eligibility:

1.1.1. Return requests will only be considered in the following limited circumstances:

a. The wrong product was sent by us;

b. The product is defective upon arrival;

c. The product was damaged in shipping; or

d. The product appears to have been tampered with before reaching the user.

1.1.2. Only products that are unused and in their original packaging may be eligible for return.

1.1.3. If the product has been opened, Horys reserves the right, at its sole discretion, to assess its eligibility for return.

1.1.4. If you find a defect after using the product, it won't be eligible for return. Instead, the manufacturer's repair or replacement warranty will cover it.

1.2. Timeframe:

1.2.1. You must initiate the return process within thirty (30) days from the date of product delivery.

1.2.2. After the specified timeframe, returns may not be accepted, except in cases of warranty claims.

1.3. Return Procedure:

1.3.1. To initiate a return of the product for repair or replacement, please consult the Return Merchandise Authorization (RMA) Policy, available at https://docs.horystech.com/legal-documents/rma, which outlines all required steps, conditions, and procedures.

1.3.2. Our customer support team will guide you through the return process, including providing you with the appropriate return address and instructions.

1.3.3. You are responsible for the cost of returning the product, except where the return is due to our error or a product defect upon delivery.

1.4. Inspection and Approval:

1.4.1. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1.

1.4.2. If the product meets the criteria, it may be accepted for replacement only. Refunds are not permitted under this policy, except as outlined in Section 2.1 below.

2. REFUNDS

2.1. Refund Eligibility:

2.1.1. Refunds are strictly limited to the following two circumstances:

1. Cancellation requests made within the 24-hour window from purchase and prior to shipment, as outlined in our Cancellation and Replacement Policy; or

2. Duplicate or erroneous payments (e.g. technical payment glitches).

2.1.2. All other purchases shall be deemed final, and refunds will not be issued under any other circumstances.

2.2. Refund Process:

2.2.1. Where a refund is approved under Section 2.1, it will be processed using the same payment method used for the original transaction.

2.2.2. Refunds will reflect the amount paid, less any applicable transaction or restocking fees, shipping or assembly costs, or other charges incurred during the original transaction.

2.3. Refund Timeframe:

Refunds will be made into the original mode of payment and will be processed within ten (10) to forty-five (45) days depending on the issuing bank of the credit card. The timeframe for the refund to be reflected in your account is subject to variation based on your payment provider.

It should be noted that the processing time for refunds through Visa or Mastercard may differ due to factors such as the policies of the issuing bank or financial institution. Typically, it can take from a few days to several weeks for the refund to appear on your credit card statement and be processed in your account.

2.4. Exceptions:

2.4.1. Non-Returnable Items:

Certain products, including but not limited to downloadable software, digital codes, and personalized/customized items, may not be eligible for return or refund. Please check the product description or contact our customer support for more information.

3. CONTACT US

If you have any questions or concerns regarding this Return and Refund Policy, please contact our customer support team for assistance at https://support.horystech.com/support/home.

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