Delivery, Warranty, And Return Policy
Last Update: July 2024
This document outlines the terms and conditions governing the delivery, warranty, and return policy ("Policy") of our Hardware Products ("Hardware", “Product”), and the products and software related to them, purchased online by individuals or businesses (“Purchaser”) through the Horys Platform ("Horys", the “Supplier”, “Company”).
By purchasing any of the products available on the website, you acknowledge that you have read and understand the present Policy related to your purchase.
Your acceptance of all the related documents such as the Terms and Conditions, Privacy and Cookies Policy, this Policy, and all other documents related to your purchase, are essential to ensure a seamless and satisfactory consumer experience.
1. GENERAL PROVISIONS
The General Terms and Conditions shall apply in conjunction with this Policy, along with the Privacy and Cookie Policy, which are complementary parts of the present document in conjunction with all applicable terms and conditions you have agreed to when purchasing the Hardware.
2. SHIPPING METHOD
Our courier partner is UPS Gulf LLC (Dubai Branch), with business operations on the 25th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, UAE (“Courier”). The Courier will provide the Delivery Service for the fulfillment of your purchase and is able to ship to the physical address within the given locations upon checkout, under the following conditions:
The Purchaser is aware our courier partner may vary based on delivery location; and
The Supplier shall update the Purchaser upon dispatch of their Hardware product.
3. PROCESS OF SHIPPING AND DELIVERY FEES
All Hardware purchases are delivered exclusively by courier, with no alternative delivery methods available. Consequently, these purchases are subject to applicable conditions and transportation fees ("Delivery Fees"), which vary based on the location of the Purchaser. By placing an order, the Purchaser agrees to these terms. The process of Shipping and related Fees follows the conditions outlined below:
Deliveries can be expected within ninety (90) days from the date the Purchaser chooses to ship the product and makes the payment for shipping;
Delivery Fees are subject to variation based on the location where you are receiving your order;
The applicable Delivery Fees will be calculated automatically upon checkout when you purchase on the website based on the location where the product is requested to be delivered;
Delivery Fees are solely paid by the Purchaser; and
Multiple shipments may lead to multiple charges appearing on the monthly statement of the Purchaser. The charges can be found during the checkout process.
4. DELIVERING RESTRICTIONS AND APPLICABLE LAWS AND REGULATIONS
Horys strictly adheres to the Laws of the United Arab Emirates and does not engage in any transaction or offer services or products to any countries under the sanctions of OFAC (Office of Foreign Assets Control), EU and UN.
The Purchaser acknowledges and accepts that if their country became subject to international sanctions after the purchase but before delivery of the Hardware, Horys is not liable for any loss or damages resulting from these changes.
5. DELIVERY OF HARDWARE
The Purchaser shall not refuse to accept delivery of the Hardware. Any refusal to complete the Hardware receiving process, originating from the conduct of the Purchaser, constitutes a breach of this Policy. As a result, the Purchaser is not entitled to decline receipt of the item or to receive any refund.
All deliveries shall occur between 9 am and 6 pm local time, Monday to Friday, subject to unforeseen delays or public holidays, for which the Supplier shall not be held responsible.
6. NOTIFICATIONS OF DELIVERY
Should it be permitted by the selected Courier to deliver to your destination, you may receive regular updates on your order status through the given Courier’s tracking services.
The Supplier will confirm your order via email upon receiving the payment. The delivery of the purchased Hardware will be concluded within 90 days from the date the user chooses to ship the product and makes the payment for shipping, subject to the location of the delivery.
7. PAYMENT & DELIVERY
If the Purchaser wants to change any detail on the delivery order, it is necessary to access the UPS portal using the due link delivered to your email address and proceed with the change in accordance with the UPS delivery policies.
Purchasers might bear any additional costs to have the goods delivered to a different location if applicable under the terms and conditions established by each UPS. Likewise, the Purchaser will not receive a refund for the previous Delivery Fees.
8. DELIVERY INFORMATION
The Hardware purchased will be delivered to the delivery address specified in your order. Please ensure that you provide the correct delivery details and contact information to ensure there is no delay in the delivery due to misinformation.
The Supplier reserves the right to charge the Purchaser with additional fees for any additional delivery attempts, missed shipment, shipping returned or rejection of goods, or any other fees incurred due to incorrect delivery information due to the Purchaser's incorrect inputs on the delivery information.
9. CUSTOMS, DUTIES, AND TAXES
Prices at checkout do not include all customs, duties and taxes. Any additional fees outside of those included will be charged directly to the Purchaser. Should these additional fees not be paid, and the Hardware returned to the Supplier, the Supplier shall not be responsible for issuing a refund and Purchaser will be required to pay the consequential Delivery Fees and any additional fees required for re-shipment.
Please be aware that you are solely responsible for paying any local taxes related to the delivery of the hardware you purchased. The Company is not liable for any situations resulting from your failure to comply with your local tax obligations.
10. PAYMENT CONFIRMATION
Once the payment is made, the confirmation notice will be sent to the Purchaser via email within twenty-four (24) hours after the order is placed. It is the Purchaser’s responsibility to provide an updated email address or phone number to receive the payment confirmation.
11. PACKAGING
Supplier shall properly prepare, secure, and package the Hardware in a manner suitable for shipment to provide adequate protection against damage in transit.
12. WARRANTY AND EXCLUSIONS
All Hardware includes a standard warranty for two (2) years (the “Warranty Period”) provided by the Supplier. Claims on the standard warranty might vary depending on the jurisdiction where the Purchaser is located.
For an additional cost, the Supplier offers extended warranty plans valid for up to two (2) years. These plans are available to Purchasers for their Hardware, including the LayerK One Care Protection Plan for the LayerK One Phone and the xK Computer Care Policy for the xK Computers (Extended Warranty Plans).
The Extended Warranty Plans on your Hardware depends on the package you have purchased. Damage caused by shipping will be covered only to the extent provided in the terms and conditions governing each individual plan.
13. EXCLUSIONS
Except to the extent prohibited by law, the following is not covered by this warranty: defects which relate to (i) normal aging of the Product, such as discoloration or stretching; (ii) damage caused by misuse, accident (which, depending on the specific Product, may consist of accidental physical impact, exposure to liquid, food or other contaminants, etc.), neglect, improper or unauthorized repair or other modification, tampering, or use with unsuitable hardware, software, services or third party’s products; (iii) consumable parts, such as batteries, the performance of which normally diminishes over time, unless such failure has occurred due to a defect in materials or workmanship; (iv) cosmetic damage, such as scratches, nicks, and dents, unless caused by the Supplier; (v) use not in accordance with the product documentation; (vi) used or resold products, except with respect to covered Refurbished Products (as defined below) purchased or supplied directly from Supplier or an authorized retailer or reseller; (vii) Products purchased from sources (including non-authorized online auctions) other than Supplier or authorized retailers or resellers; (viii) non-Supplier products; (ix) use in violation of any laws in effect where the Product is used; (x) a Product not currently running the latest version of Supplier-issued software; (xi) features or performance parameters pertaining to any software or services beyond the Warranted Functionality; or (xii) any support services or software provided in connection with the Product.
This Warranty does not include any guarantees that the Product will be error-free, or assurances regarding uptime or the continued availability of data security features for software or online accounts. Additionally, there are no guarantees that any software, firmware, or online sites will function without interruption or errors.
This limited Warranty is void if a Product is returned with removed, damaged or tampered with labels or any alterations that are not part of the normal and intended use of the Product, including the unauthorized removal of any component or external cover. This Warranty does not cover data or asset loss; it is your responsibility to regularly back up your data and secure your device from unauthorized access. Any damages or costs related to data or asset loss, data recovery, removal, and installation are not recoverable under this Warranty.
14. LIMITATION OF LIABILITY
Except to the extent prohibited by law and regardless of whether the Supplier was advised of the possibility of such damages, the Supplier does not assume any liability for any special, indirect, incidental, punitive, or consequential damages of any kind whatsoever arising from or in connection with a Product or this Warranty including but not limited to loss of profits or revenues, loss of data, loss of assets, use of the Product or any associated equipment, cost of any replacement goods or substitute equipment, or loss of use during the period that the Product is being replaced or repaired and Supplier’s liability for any claim arising out of or related to this Warranty shall not exceed the price paid by the Purchaser for the Hardware, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or any other cause of action or legal or equitable theory.
15. FORCE MAJEURE
Supplier shall bear no liability under or be deemed to be in breach of this Policy for any delays or any kind of failures in fulfilling its obligations under this Policy which are consequences from a force majeure event.
16. RETURNS AND REPLACEMENT
The return policy will be governed by the following clauses and should be read in conjunction with our RMA Form and Policy:
Only Products that are unused, unopened, and in their original packaging are eligible for return, for the following reasons:
The Product must be in the same condition as when it was received by the Customer;
If the Product has been opened, we will determine whether it’s eligible for return at our sole discretion; and
If you find a defect after opening or using the product, it won’t be eligible for return. Instead, the manufacturer’s repair or replacement warranty will cover it.
Timeframe:
The Purchaser shall initiate the return claim and process up to fourteen (14) days from the date when the hardware was delivered to the Purchaser, according to the present terms and conditions, and applicable laws and regulations.
After the specified timeframe, returns will not be accepted besides the applicable Warranties and Extended Warranty Plans.
Return Procedure:
To initiate a return of the Hardware for repair or replacement, raise a ticket online at http://horystech.com/ under the dedicated section ‘Return Merchandize Authorization (‘RMA’), including full details of your request.
The Purchaser is responsible for the cost of shipping the product back to the Supplier unless the return is due to our error or a defective product.
Inspection and Approval:
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
If the product passes the inspection, we will process the return and issue a refund according to our refund policy.
17. REPLACEMENT AND REIMBURSEMENT
Replacement is only provided for malfunctioning products, in accordance with these terms and conditions.
The Purchaser agrees that reimbursement is not applicable, as the structure of rewards and the participation of Platform members does not allow for reimbursement.
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support immediately to initiate the return and replacement process. We may require photographic evidence or other documentation to assess the damage or defect before proceeding with the return and replacement.
18. PRODUCT AVAILABILITY
The Supplier will supply all Products ordered in accordance with this Policy. Any shortages in the dispatching of orders will be communicated to the Purchaser via the registered email. However, the Supplier is not responsible for the availability of any Products.
19. DELIVERY DELAYS
All delivery time estimations provided by the Supplier are for indicative purposes only. They do not constitute any guarantees or promises for the completion of delivery within these times.
20. MISSED AND DAMAGED ORDERS
If you do not receive your order, or if your order is damaged in transit, the Purchaser shall contact the Supplier at
21. CONTACT US
Should you have any inquiries or require further clarification concerning these terms and policies, contact
22. APPLICABLE LAW AND DISPUTE RESOLUTION
This Policy and its interpretation shall be governed by the laws of the United Arab Emirates. For any disputes that cannot be amicably resolved, the courts of Dubai shall have the exclusive jurisdiction to resolve the dispute.
23. CANCELLATION
Purchasers can cancel orders for purchased Hardware that have not yet entered the shipping process. However, the cancellation must be made within twenty-four (24) hours from the time of order confirmation.
Last updated