Delivery, Warranty, And Return Policy

Horys Technologies - Our Delivery, Warranty, and Return Policy provides clear guidelines to ensure a seamless experience when receiving, using, or returning our products.

Last Update: July 2025

This document outlines the terms and conditions governing the delivery, warranty, and return policy ("Policy") of our Hardware Products ("Hardware", “Product”), and the products and software related to them, purchased online by individuals or businesses (“Purchaser”) through the Horys ("Horys", the “Supplier”, “Company”) third party shop platform (“Third Party Shop”).

By purchasing any of the products available on the Third Party Shop, you acknowledge that you have read and understand the present Policy related to your purchase.

Your acceptance of all the related documents such as the Terms and Conditions, Privacy and Cookies Policy, this Policy, and all other documents related to your purchase, are essential to ensure a seamless and satisfactory consumer experience.

1. GENERAL PROVISIONS

The General Terms and Conditions shall apply in conjunction with this Policy, along with the Privacy and Cookie Policy, which are complementary parts of the present document in conjunction with all applicable terms and conditions you have agreed to when purchasing the Hardware.

2. SHIPPING METHOD

Our primary courier partner is UPS China, with business operations by UPS Transfer Center, No. 2003, International Airport Terminal Road, Bao'an District. Horys reserves the right to engage alternative reputable courier services as may be necessary or appropriate, depending on the shipping destination, service availability, or other logistical considerations. The selected courier will be responsible for the delivery of your purchase to the physical address provided at checkout (each the “Courier”). The Courier will provide the Delivery Service for the fulfillment of your purchase and is able to ship to the physical address within the given locations upon checkout, under the following conditions:

• The Purchaser is aware our courier partner may vary based on delivery location; and

• The Supplier shall update the Purchaser upon dispatch of their Hardware product.

For orders originating from or fulfilled in the People’s Republic of China, Shenzhen Intelligent Age Co., Ltd., a company incorporated and operating under the laws of China, may be engaged to manage handling, packaging, and initial dispatch operations. Such engagement is limited to fulfillment support and does not affect the Courier’s responsibility for final delivery to the Purchaser.

3. PROCESS OF SHIPPING AND DELIVERY FEES

All Hardware purchases are delivered exclusively by Courier, with no alternative delivery methods available. Consequently, these purchases are subject to applicable conditions and transportation fees ("Shipping Fees"), as well as customs fees (“Customs Fees”) which vary based on the location of the Purchaser. By placing an order, the Purchaser agrees to these terms. The process of Shipping and Customs Fees follows the conditions outlined below:

• Deliveries can be expected within ninety (90) days from the date the Purchaser chooses to ship the product and makes the payment for shipping;

• Shipping Fees are fixed for each product (these fees are available in the Third Party Shop wiki documentation section);

• Customs Fees may be subject to variation based on the location where you are receiving your order;

• The applicable Shipping and Customs Fees will be calculated automatically upon checkout when you purchase on the Third Party Shop based on the product chosen;

• Shipping and Customs Fees are solely paid by the Purchaser; and

• Multiple shipments may result in multiple charges being applied to your selected payment method. All relevant purchase order details and corresponding invoices are made available to the Purchaser via their user dashboard, where they can be viewed or downloaded at any time. The exact charges and payment breakdown will also be clearly displayed during the checkout process.

4. DELIVERING RESTRICTIONS AND APPLICABLE LAWS AND REGULATIONS

Horys strictly adheres to the Laws of the United Arab Emirates and does not engage in any transaction or offer services or products to any countries under the sanctions of OFAC (Office of Foreign Assets Control), EU and UN.

The Purchaser acknowledges and accepts that, if their country became subject to international sanctions after the purchase but before delivery of the Hardware, Horys is not liable for any loss or damages resulting from these changes.

5. DELIVERY OF HARDWARE

The Purchaser shall not refuse to accept delivery of the Hardware. Any refusal to complete the Hardware receiving process, originating from the conduct of the Purchaser, constitutes a breach of this Policy. Consequently, the Purchaser shall not be entitled to decline receipt of the item or to claim any refund in connection therewith.

All deliveries shall take place between 9:00 a.m. and 6:00 p.m. local time, Monday to Friday, excluding public holidays and subject to unforeseen delays, for which the Supplier shall bear no responsibility.

Once the Hardware is en route and the delivery process has commenced, it shall be the Purchaser’s sole responsibility to remain vigilant and to actively liaise with the designated courier service to ensure successful completion of delivery. This includes, but is not limited to, monitoring delivery notifications, responding to courier communications, and being available to receive the Hardware at the scheduled location and time.

6. NOTIFICATIONS OF DELIVERY

Should it be permitted by the selected Courier to deliver to your destination, you may receive regular updates on your order status through the given Courier’s tracking services.

The Supplier will confirm your order via email upon receiving the payment. The delivery of the purchased Hardware can be expected within ninety (90) days from the date the user chooses to ship the product and makes the payment for shipping, subject to the location of the delivery.

7. PAYMENT & DELIVERY

If the Purchaser wants to change any detail on the delivery order, once shipment is initiated, the Purchaser will need reach out to Horystech Support Team and at the same time reach out to UPS’ Customer Support Team (or the alternative reputable courier customer support team if applicable as per section 2 above) using the due link delivered to your email address and proceed with the change in accordance with the UPS delivery policies.

Purchasers might bear any additional costs to have the goods delivered to a different location, if applicable under the terms and conditions established by each UPS. Likewise, the Purchaser will not receive a refund for the previous Shipping Fees.

8. DELIVERY INFORMATION

The Hardware purchased will be delivered to the delivery address specified in your shipping order. Please ensure that you provide the correct delivery details and contact information to ensure there is no delay in the delivery due to misinformation.

The Supplier reserves the right to charge the Purchaser with additional fees for any additional delivery attempts, missed shipment, shipping returned or rejection of goods, or any other fees incurred due to incorrect delivery information due to the Purchaser's incorrect inputs on the delivery information.

In the event that a Purchaser fails to provide a complete and valid shipping address, the Supplier shall issue at least three (3) written reminders over a period of sixty (60) calendar days requesting the necessary shipping details.

If the Purchaser fails to furnish the required information within this period, the Hardware shall be marked as no longer eligible for shipping and may be repossessed by the Supplier. From that point onward, the user shall continue to be subject to any applicable hosting and maintenance fees. In such cases, the Hardware will remain available to the Purchaser as In-House but will no longer be available for shipping or pick-up. The Supplier shall have no further obligation to initiate or facilitate shipment of the device thereafter. Providing inaccurate shipping information, or failing to provide the required shipping information, constitutes a breach of this Policy. In such cases, the Purchaser shall not be entitled to any refund of the Shipping Fees.

9. CUSTOMS, DUTIES, AND TAXES

Prices at checkout do not include all customs, duties and taxes. Any additional fees outside of those included will be charged directly to the Purchaser. Should these additional fees not be paid, and the Hardware returned to the Supplier, the Supplier shall not be responsible for issuing a refund and Purchaser will be required to pay the consequential Shipping Fees and any additional fees required for re-shipment.

Please be aware that you are solely responsible for paying any local taxes related to the delivery of the hardware you purchased. The Company is not liable for any situations resulting from your failure to comply with your local tax obligations.

10. PAYMENT CONFIRMATION

Once the payment is made, the confirmation notice will be sent to the Purchaser via email within twenty-four (24) hours after the order is placed. It is the Purchaser’s responsibility to provide an updated email address to receive the payment confirmation.

11. PACKAGING

Supplier shall properly prepare, secure, and package the Hardware in a manner suitable for shipment, to provide adequate protection against damage in transit.

12. WARRANTY AND EXCLUSIONS

All Hardware includes a standard warranty for one (1) year (the “Warranty Period”) provided by the Supplier. Claims on the standard warranty might vary depending on the jurisdiction where the Purchaser is located.

For an additional cost, the Supplier offers extended warranty plans (the “Extended Warranty Plans”) for eligible Hardware as follows:

• For the LayerK One Phone, Purchasers who have opted in have received an additional one (1) year of extended warranty coverage beyond the Manufacturer’s Warranty through the LayerK One Care Protection Plan;

• For xK Computer Devices, two categories of coverage apply:

  • Purchasers who previously acquired xK Computers through the Third Party Shop had the option to purchase an additional one (1) year of warranty through the xK Computer Care Policy

  • Under the current exclusive warranty campaign, all xK Computer Devices purchased with shipping or pick up through the Third Party Shop now benefit from an extended warranty of up to five (5) years (inclusive of the Manufacturer’s Warranty), at no additional cost, with the extended coverage being included in the shipping or pick up payment.

The Extended Warranty Plans on your Hardware depends on the package you have purchased. Damage caused by shipping will be covered only to the extent provided in the terms and conditions governing each individual plan.

13. EXCLUSIONS

Except to the extent prohibited by law, the following is not covered by this warranty: defects which relate to (i) normal aging of the Product, such as discoloration or stretching; (ii) damage caused by misuse, accident (which, depending on the specific Product, may consist of accidental physical impact, exposure to liquid, food or other contaminants, etc.), neglect, improper or unauthorized repair or other modification, tampering, or use with unsuitable hardware, software, services or third party’s products; (iii) consumable parts, such as batteries, the performance of which normally diminishes over time, unless such failure has occurred due to a defect in materials or workmanship; (iv) cosmetic damage, such as scratches, nicks, and dents, unless caused by the Supplier; (v) use not in accordance with the product documentation; (vi) used or resold products, except with respect to covered Refurbished Products (as defined below) purchased or supplied directly from Supplier or an authorized retailer or reseller; (vii) Products purchased from sources (including non-authorized online auctions) other than Supplier or authorized retailers or resellers; (viii) non-Supplier products; (ix) use in violation of any laws in effect where the Product is used; (x) a Product not currently running the latest version of Supplier-issued software; (xi) features or performance parameters pertaining to any software or services beyond the Warranted Functionality; or (xii) any support services or software provided in connection with the Product.

This Warranty does not include any guarantees that the Product will be error-free, or assurances regarding uptime or the continued availability of data security features for software or online accounts. Additionally, there are no guarantees that any software, firmware, or online sites will function without interruption or errors.

This limited Warranty is void if a Product is returned with removed, damaged or tampered with labels or any alterations that are not part of the normal and intended use of the Product, including the unauthorized removal of any component or external cover. This Warranty does not cover data or asset loss; it is your responsibility to regularly back up your data and secure your device from unauthorized access. Any damages or costs related to data or asset loss, data recovery, removal, and installation are not recoverable under this Warranty.

14. LIMITATION OF LIABILITY

Except to the extent prohibited by law and regardless of whether the Supplier was advised of the possibility of such damages, the Supplier does not assume any liability for any special, indirect, incidental, punitive, or consequential damages of any kind whatsoever arising from or in connection with a Product or this Warranty including but not limited to loss of profits or revenues, loss of data, loss of assets, use of the Product or any associated equipment, cost of any replacement goods or substitute equipment, or loss of use during the period that the Product is being replaced or repaired and Supplier’s liability for any claim arising out of or related to this Warranty shall not exceed the price paid by the Purchaser for the Hardware, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or any other cause of action or legal or equitable theory.

15. FORCE MAJEURE

Supplier shall bear no liability under or be deemed to be in breach of this Policy for any delays or any kind of failures in fulfilling its obligations under this Policy which are consequences from a force majeure event.

16. RETURNS

Due to the nature of the product, returns are only admissible under a Return Merchandise Authorization (“RMA”) procedure. The Purchaser may request an RMA solely in cases of defective or malfunctioning hardware, in accordance with the present terms and conditions and applicable laws and regulations.

17. REPLACEMENT AND REIMBURSEMENT

Replacement is only provided for malfunctioning products, in accordance with these terms and conditions.

The Purchaser agrees that reimbursement is not applicable.

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support immediately to initiate the return and replacement process. We may require photographic evidence or other documentation to assess the damage or defect before proceeding with the return and replacement.

• Replacement Procedure:

  • To initiate a return of the Hardware for repair or replacement, raise a ticket online at https://support.horystech.com/support/home under the dedicated section “Return Merchandize Authorization (RMA)”, including full details of your request.

  • The Purchaser is responsible for the cost of shipping the product back to the Supplier unless the return is due to our error.

• Inspection and Approval:

  • Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

  • If the product passes the inspection, we will process the replacement.

18. PRODUCT AVAILABILITY

The Supplier will supply all Products ordered in accordance with this Policy. Any shortages in the dispatching of orders will be communicated to the Purchaser via the registered email. However, the Supplier is not responsible for the availability of any Products.

19. DELIVERY DELAYS

All delivery time estimations provided by the Supplier are for indicative purposes only. They do not constitute any guarantees or promises for the completion of delivery within these times.

20. MISSED AND DAMAGED ORDERS

If you do not receive your order, or if your order is damaged in transit, the Purchaser shall contact us at https://support.horystech.com/support/home.

21. CONTACT US

Should you have any inquiries or require further clarification concerning these terms and policies, contact https://support.horystech.com/support/home.

22. APPLICABLE LAW AND DISPUTE RESOLUTION

This Policy and its interpretation shall be governed by the laws of the United Arab Emirates. For any disputes that cannot be amicably resolved, the courts of Dubai shall have the exclusive jurisdiction to resolve the dispute.